Lender DetailsReflex Mastercard (issued by Celtic Bank)
Credit Cards & Issuers

Reflex Mastercard (issued by Celtic Bank)

Also known as: Reflex Mastercard; Reflex Credit Card

The Reflex Mastercard is an unsecured credit card issued by Celtic Bank and serviced by Continental Finance, designed for consumers with poor or damaged credit who want a card without needing to provide a security deposit. The card is one of several products Continental Finance markets and services through its partnership with Celtic Bank, alongside the Surge Mastercard and others.

Because the Reflex Mastercard targets higher-risk borrowers, it carries costs that are significantly higher than cards available to consumers with good or excellent credit. Annual fees and elevated annual percentage rates apply. Monthly maintenance fees may also apply after the first year. Some accounts see fees charged at account opening that reduce the effective available credit below the stated credit limit.

Celtic Bank reports account activity to the major credit bureaus. On-time payments and keeping your balance low relative to your credit limit can contribute positively to your credit score over time.

Before applying, read the full cardholder agreement and all fee disclosures. Add up the total fees you would pay in year one and compare that against the credit limit offered to understand the true cost. Then compare this against secured card alternatives from credit unions and community banks. Secured cards require a cash deposit but typically carry lower fees than unsecured cards in this category, and the deposit is returned when you close the account in good standing.

If you do open a Reflex Mastercard, keep spending well below your limit, pay on time every month, and pay the full balance when possible to avoid accumulating interest at the elevated APR. Look to transition to a lower-cost card as soon as your credit profile allows.

Quick info

Category

Credit Cards & Issuers

Trading names

Reflex Mastercard; Reflex Credit Card

Parent company

Celtic Bank (issuer); Continental Finance (servicer)

Regulatory status

FDIC-insured (issued by Celtic Bank).

Official websitehttps://www.reflexcardinfo.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Credit card billing disputes
  • Interest rate and fee questions
  • Credit limit and account closure issues
  • Rewards programme terms
  • CFPB complaints about card practices

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address268 South State Street, Salt Lake City, UT 84111

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured (issued by Celtic Bank).
Registration numberNot verified
Company statusActive
Parent companyCeltic Bank (issuer); Continental Finance (servicer)

About this company

Main products and services

Unsecured credit card for poor credit

Additional notes

High annual and monthly fees plus high APRs apply. Consumers should carefully review the fee schedule and compare with secured card alternatives.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Reflex Mastercard (issued by Celtic Bank)?

Start with Reflex Mastercard (issued by Celtic Bank)'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Reflex Mastercard (issued by Celtic Bank) regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Reflex Mastercard (issued by Celtic Bank)'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Reflex Mastercard (issued by Celtic Bank) has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Reflex Mastercard (issued by Celtic Bank) issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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