Last updated: 8 June 2026
Ask Fin is operated by Leadtree Global LLP, a limited liability partnership registered in Wyoming, United States. Leadtree Global LLP is not subject to routine CFPB supervisory examination. Ask Fin does not provide regulated financial advice, credit, lending, debt management, or investment services.
When submitting a complaint, please include:
Email us at help@fintriv.io with your name, account email, a description of your complaint, and what outcome you are looking for. You can also write to us at the address below.
We will acknowledge your complaint within 2 business days.
Email: help@fintriv.io
In app: Settings → Support tab
In writing:
Leadtree Global LLPWe will investigate your complaint and provide a full response within 10 business days. If your complaint is complex and requires more time, we will notify you and aim to resolve it within 30 calendar days of receipt.
If you are not satisfied with our response, you may email help@fintriv.io with the subject line "Escalation Request". Senior management will review your complaint and respond within a further 10 business days.
If you remain unsatisfied after our internal process, you may escalate to external bodies:
Consumer Financial Protection Bureau (CFPB)
File a complaint at consumerfinance.gov/complaint or call 1-855-411-2372. The CFPB accepts complaints about financial products and services.
State Attorney General
Your state attorney general's office may be able to assist with consumer complaints. Contact details are available at usa.gov/state-attorney-general.
Data and privacy complaints
For complaints about how we handle your personal data, you may contact the Federal Trade Commission (FTC) at ftc.gov/complaint. California residents may also contact the California Privacy Protection Agency at cppa.ca.gov. All US residents may contact their state privacy regulator or attorney general.
Email: help@fintriv.io