Lender DetailsBread Financial Holdings, Inc.
Credit Cards & Issuers

Bread Financial Holdings, Inc.

Also known as: Bread Financial; Comenity Bank; Comenity Capital Bank

Bread Financial is the parent company of Comenity Bank and Comenity Capital Bank, two of the most widely recognized store credit card issuers in the United States. If you have a store credit card from a fashion retailer, a specialty brand, or a consumer goods company, it may be issued or serviced by one of these Comenity banks. Bread Financial also operates a buy now pay later service under the Bread brand.

The company issues both private label cards, which can only be used at the partner retailer, and co-branded cards carrying a Visa or Mastercard logo that can be used anywhere. Many of these cards offer rewards, points, or exclusive discounts tied to a specific retailer.

Like other retail card programs, some Comenity cards offer deferred interest promotional financing. This means that if the full balance is not paid off before the promotional period ends, interest may be charged retroactively from the original purchase date, not just on the remaining balance. Consumers should read promotional terms carefully before assuming no interest will apply.

Paying the full statement balance by the due date each month avoids interest charges on new purchases. If you carry a balance, interest will accrue at the card's stated annual percentage rate, which can be higher than rates on general-purpose credit cards.

Bread Financial also issues direct consumer credit cards beyond its retail partnerships. Comenity Bank and Comenity Capital Bank are both FDIC-insured. If you are considering any store card issued through Bread Financial, review the complete cardholder agreement including annual fees, the APR, credit limit policies, and any promotional financing conditions before applying for or using the card.

Quick info

Category

Credit Cards & Issuers

Trading names

Bread Financial; Comenity Bank; Comenity Capital Bank

Parent company

Bread Financial Holdings, Inc.

Regulatory status

FDIC-insured (Comenity Bank and Comenity Capital Bank).

Official websitehttps://www.breadfinancial.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Credit card billing disputes
  • Interest rate and fee questions
  • Credit limit and account closure issues
  • Rewards programme terms
  • CFPB complaints about card practices

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address3095 Loyalty Circle, Columbus, OH 43219

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured (Comenity Bank and Comenity Capital Bank).
Registration numberNot verified
Company statusActive
Parent companyBread Financial Holdings, Inc.

About this company

Main products and services

Private label and co-branded credit cards; retail financing; BNPL

Additional notes

Comenity issues many retail store cards. Applicants should check the specific terms of the retail programme they are applying for.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Bread Financial Holdings, Inc.?

Start with Bread Financial Holdings, Inc.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Bread Financial Holdings, Inc. regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Bread Financial Holdings, Inc.'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Bread Financial Holdings, Inc. has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Bread Financial Holdings, Inc. issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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