Lender DetailsSynchrony Bank
Credit Cards & Issuers

Synchrony Bank

Also known as: Synchrony; Synchrony Financial; Synchrony Home; TD Retail Card Services

Synchrony Bank is one of the largest credit card issuers in the United States, though most consumers interact with its products through store-branded cards rather than under the Synchrony name directly. If you have a store credit card from a major retailer, a healthcare financing account, or a home improvement financing plan, there is a good chance Synchrony is the bank behind it. The company issues cards on behalf of hundreds of retail, medical, and home-related partners.

Synchrony cards generally fall into two types. Private label cards can only be used at the specific store or group of stores tied to the account. Co-branded cards carry a Visa or Mastercard logo and can be used anywhere that network is accepted, while still earning rewards tied to the partner brand.

Many Synchrony retail cards offer deferred interest promotional financing, which is different from true zero-percent interest offers. With deferred interest, if you do not pay the full balance before the promotional period ends, interest is charged going back to the original purchase date. Consumers should read the terms of any promotional offer carefully before assuming they will pay no interest.

If you pay your full statement balance each month before the due date, you generally avoid interest charges on standard purchases. Carrying a partial balance means interest accrues on the remaining amount at the card's stated annual percentage rate.

Synchrony also offers its own consumer banking products including high-yield savings accounts and certificates of deposit through its online banking platform. Credit card terms, credit limits, and approval criteria vary by product and applicant. Synchrony Bank is FDIC-insured. Review the full card agreement including the APR, any annual fee, and promotional financing terms before applying.

Quick info

Category

Credit Cards & Issuers

Trading names

Synchrony; Synchrony Financial; Synchrony Home; TD Retail Card Services

Parent company

Synchrony Financial

Regulatory status

FDIC-insured. OCC-regulated federal savings bank.

Official websitehttps://www.synchrony.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Credit card billing disputes
  • Interest rate and fee questions
  • Credit limit and account closure issues
  • Rewards programme terms
  • CFPB complaints about card practices

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address777 Long Ridge Road, Stamford, CT 06902

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. OCC-regulated federal savings bank.
Registration numberNot verified
Company statusActive
Parent companySynchrony Financial

About this company

Main products and services

Private label credit cards; co-brand credit cards; retail financing; health and wellness financing; home financing

Additional notes

Products include the CareCredit medical credit card and many major retail store card programmes. Cards are often applied for at the point of sale with a retailer. Applicants should check terms for each programme separately.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Synchrony Bank?

Start with Synchrony Bank's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Synchrony Bank regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Synchrony Bank's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Synchrony Bank has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Synchrony Bank issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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