Lender DetailsONE Finance, Inc.
Credit Cards & IssuersOnline Bank

ONE Finance, Inc.

Also known as: ONE; One Finance

ONE Finance is a mobile banking platform backed by Walmart and available to a broad consumer audience. It is not a bank itself. Banking services are provided through Coastal Community Bank, which is FDIC-insured. ONE offers an integrated spending and savings account accessible through a smartphone app, with no monthly fees and no minimum balance requirements.

ONE's account structure combines spending and savings in one place. You can organize your money into pockets, which are separate savings buckets within the same account for different goals or expense categories. Some savings pockets earn interest when qualifying conditions are met, such as receiving direct deposits above a minimum threshold.

ONE also offers an installment payment feature called ONE Pay Later, which allows eligible customers to split qualifying purchases into multiple payments. This is a form of buy now pay later functionality built into the account. Consumers should read the terms of any deferred payment feature carefully, including any fees or interest that may apply if payments are not made on time.

Early direct deposit is available for eligible customers with qualifying payroll, allowing pay to be available up to two days before the scheduled deposit date.

Because ONE is backed by Walmart, it may be particularly accessible and convenient for consumers who regularly shop there and are interested in integrating their banking with their retail spending. However, the product is available to any consumer, not only Walmart shoppers.

Review all current account terms, savings rate conditions, and any fees associated with the ONE Pay Later feature before opening an account. Features and terms for ONE Finance products can change, so verify current information directly with ONE before signing up.

Quick info

Category

Credit Cards & Issuers

Trading names

ONE; One Finance

Parent company

Walmart / investment group

Regulatory status

Deposits held at Coastal Community Bank, FDIC-insured.

Official websitehttps://www.one.app
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Credit card billing disputes
  • Interest rate and fee questions
  • Credit limit and account closure issues
  • Rewards programme terms
  • CFPB complaints about card practices

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered addressWilmington, DE

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusDeposits held at Coastal Community Bank, FDIC-insured.
Registration numberNot verified
Company statusActive
Parent companyWalmart / investment group

About this company

Main products and services

Mobile banking; debit card; savings pockets; buy now pay later

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about ONE Finance, Inc.?

Start with ONE Finance, Inc.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is ONE Finance, Inc. regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find ONE Finance, Inc.'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think ONE Finance, Inc. has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a ONE Finance, Inc. issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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