Lender DetailsGreen Dot Bank
Credit Cards & Issuers

Green Dot Bank

Also known as: Green Dot; GoBank; Bonneville Bank

Green Dot Bank is a federally chartered bank and one of the pioneers in the prepaid debit card and mobile banking space. It issues prepaid reloadable debit cards under the Green Dot brand and also serves as the issuing bank for prepaid and banking programs operated by retailers and other companies. Green Dot products are widely available at retail locations including grocery stores, pharmacies, and big-box retailers.

Green Dot's core consumer products include prepaid debit cards and a mobile banking account. Prepaid debit cards work like debit cards in that you can only spend what you have loaded onto the card. They are not credit cards and do not build credit. Prepaid cards can be useful for consumers who want to control spending, avoid overdraft fees, or do not have a traditional bank account.

Green Dot also offers a secured credit card under the Green Dot Platinum brand, which requires a cash deposit that becomes the credit limit. This card does report to the major credit bureaus, so it can help build credit over time.

Green Dot also acts as the issuing bank for banking programs operated by other companies, including certain retail-branded financial products, so consumers may encounter Green Dot Bank on account documents without having signed up for a product under the Green Dot name directly.

Fees on Green Dot products vary by card and program. Prepaid cards may charge monthly fees, reload fees, or ATM withdrawal fees. Read the full terms and fee schedule for any specific Green Dot product before signing up. Green Dot Bank is FDIC-insured and regulated by the Office of the Comptroller of the Currency.

Quick info

Category

Credit Cards & Issuers

Trading names

Green Dot; GoBank; Bonneville Bank

Parent company

Green Dot Corporation

Regulatory status

FDIC-insured.

Official websitehttps://www.greendot.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Credit card billing disputes
  • Interest rate and fee questions
  • Credit limit and account closure issues
  • Rewards programme terms
  • CFPB complaints about card practices

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address3465 East Foothill Blvd, Pasadena, CA 91107

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured.
Registration numberNot verified
Company statusActive
Parent companyGreen Dot Corporation

About this company

Main products and services

Prepaid debit cards; secured credit cards; reloadable prepaid cards; banking services

Additional notes

Prepaid cards are not credit cards and do not build credit. Secured card products do report to credit bureaus. Fees vary by product.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Green Dot Bank?

Start with Green Dot Bank's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Green Dot Bank regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Green Dot Bank's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Green Dot Bank has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Green Dot Bank issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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