Lender DetailsFirst National Bank of Omaha
Credit Cards & Issuers

First National Bank of Omaha

Also known as: FNBO; FNBO Direct; First National Bank of Omaha

First National Bank of Omaha, commonly known as FNBO, is one of the largest privately held banks in the United States and has been based in Omaha, Nebraska, since 1857. FNBO operates as a significant credit card issuer, managing card programs directly and through partnerships with other organizations including retailers, airlines, and other brands.

FNBO's credit card lineup includes rewards cards designed for consumers with good to excellent credit. Products include cards with cash back rewards, travel rewards, and co-branded cards tied to partner brands. Rewards cards from FNBO typically earn points or cash back on purchases made with the card, and some offer bonus earning rates in specific spending categories such as dining, travel, or fuel.

For rewards cards, the most cost-effective approach is to pay the full statement balance each month before the due date. Doing so avoids interest charges entirely, meaning the rewards you earn represent a genuine benefit. Carrying a balance from month to month means interest accrues at the card's stated annual percentage rate, which can quickly outweigh the value of any rewards earned.

FNBO also issues cards for consumers rebuilding credit, including secured card products that require a security deposit. A secured card's deposit becomes the credit limit. These cards report activity to the major credit bureaus, which can help build your credit profile over time.

FNBO is FDIC-insured. Specific card products, rates, fees, and eligibility requirements vary. Review the full cardholder agreement for any FNBO card you are considering, including the APR, annual fee, and rewards terms, before applying.

Quick info

Category

Credit Cards & Issuers

Trading names

FNBO; FNBO Direct; First National Bank of Omaha

Parent company

First National of Nebraska, Inc.

Regulatory status

FDIC-insured.

Official websitehttps://www.fnbo.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Credit card billing disputes
  • Interest rate and fee questions
  • Credit limit and account closure issues
  • Rewards programme terms
  • CFPB complaints about card practices

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address1620 Dodge Street, Omaha, NE 68197

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured.
Registration numberNot verified
Company statusActive
Parent companyFirst National of Nebraska, Inc.

About this company

Main products and services

Credit cards; personal banking; mortgages; business banking

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about First National Bank of Omaha?

Start with First National Bank of Omaha's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is First National Bank of Omaha regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find First National Bank of Omaha's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think First National Bank of Omaha has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a First National Bank of Omaha issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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