Lender DetailsFirst Progress (issued by Synovus Bank)
Credit Cards & Issuers

First Progress (issued by Synovus Bank)

Also known as: First Progress; First Progress Platinum

First Progress offers secured Visa credit cards issued by Synovus Bank, designed for consumers who want to build or rebuild their credit history. A secured credit card works by requiring you to make a cash deposit when you open the account, and that deposit is held as collateral. The amount you deposit typically becomes your credit limit. Because the deposit protects the bank if you do not pay, secured cards are available to a much broader range of applicants than unsecured cards, including those with very low credit scores or no credit history at all.

First Progress offers multiple card tiers with different annual fees and annual percentage rates. Higher-fee versions may offer lower APRs, while lower-fee versions typically carry higher rates. Choosing between tiers depends on how you plan to use the card. If you intend to pay the full balance each month and never carry a balance, the APR matters less and a lower annual fee makes more sense. If you might occasionally carry a balance, the APR becomes more important to compare.

First Progress reports payment activity to all three major credit bureaus. Responsible use including on-time payments and keeping your balance well below your credit limit can help build your credit score over time. The deposit is returned when you close the account in good standing or upgrade to an unsecured card.

Before applying, review all current card terms including the annual fee, APR, and any other charges. Compare First Progress against other secured cards from credit unions and community banks, as some offer lower fees or the opportunity to graduate to an unsecured card after a period of on-time payments. Synovus Bank, the issuing bank, is FDIC-insured.

Quick info

Category

Credit Cards & Issuers

Trading names

First Progress; First Progress Platinum

Parent company

Synovus Bank (issuer)

Regulatory status

FDIC-insured (issued by Synovus Bank).

Official websitehttps://www.firstprogress.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Credit card billing disputes
  • Interest rate and fee questions
  • Credit limit and account closure issues
  • Rewards programme terms
  • CFPB complaints about card practices

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address1148 Broadway, Columbus, GA 31901

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured (issued by Synovus Bank).
Registration numberNot verified
Company statusActive
Parent companySynovus Bank (issuer)

About this company

Main products and services

Secured credit cards for credit building

Additional notes

Secured card — a deposit equal to the credit limit is required. Annual fees apply. Consider comparing with other secured card options.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about First Progress (issued by Synovus Bank)?

Start with First Progress (issued by Synovus Bank)'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is First Progress (issued by Synovus Bank) regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find First Progress (issued by Synovus Bank)'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think First Progress (issued by Synovus Bank) has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a First Progress (issued by Synovus Bank) issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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