Lender DetailsFirst Digital Mastercard (issued by Synovus Bank)
Credit Cards & Issuers

First Digital Mastercard (issued by Synovus Bank)

Also known as: First Digital Mastercard

The First Digital Mastercard is an unsecured credit card issued by Synovus Bank and targeted at consumers with poor credit who are looking to build or rebuild their credit profile without needing to provide a security deposit. Synovus Bank, headquartered in Columbus, Georgia, is the issuing bank, while the card program is administered and serviced separately.

Because this card targets higher-risk borrowers, it carries costs that are significantly higher than those on cards available to consumers with good or excellent credit. Annual fees apply, and the annual percentage rate is substantially above average. Some versions of the card may charge an initial program fee that reduces the available credit from the stated limit at account opening.

Synovus Bank reports account activity to the major credit bureaus, so making on-time payments and keeping your balance low relative to your credit limit can contribute to building your credit profile over time. The card is accepted wherever Mastercard is taken.

Before applying, read the full cardholder agreement and all fee disclosures. Calculate the total annual fees relative to the credit limit offered to understand the true cost of holding the card. Compare this against secured credit card options from credit unions and community banks. Secured cards require a cash deposit but typically have lower ongoing fees and represent a more cost-effective way to build credit for many consumers.

If you do open this account, use it sparingly, pay on time every month, and aim to pay the full balance each month to avoid interest at the elevated APR. Look to transition to a card with better terms as your credit score improves over time. Synovus Bank is FDIC-insured.

Quick info

Category

Credit Cards & Issuers

Trading names

First Digital Mastercard

Parent company

Synovus Bank (issuer)

Regulatory status

FDIC-insured (issued by Synovus Bank).

Official websitehttps://www.firstdigital.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Credit card billing disputes
  • Interest rate and fee questions
  • Credit limit and account closure issues
  • Rewards programme terms
  • CFPB complaints about card practices

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address1148 Broadway, Columbus, GA 31901

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured (issued by Synovus Bank).
Registration numberNot verified
Company statusActive
Parent companySynovus Bank (issuer)

About this company

Main products and services

Unsecured credit card for poor credit

Additional notes

Annual fees and high APRs apply. Compare with secured card alternatives.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about First Digital Mastercard (issued by Synovus Bank)?

Start with First Digital Mastercard (issued by Synovus Bank)'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is First Digital Mastercard (issued by Synovus Bank) regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find First Digital Mastercard (issued by Synovus Bank)'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think First Digital Mastercard (issued by Synovus Bank) has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a First Digital Mastercard (issued by Synovus Bank) issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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