Lender DetailsChime Financial, Inc.
Credit Cards & IssuersFintech

Chime Financial, Inc.

Also known as: Chime; Chime Credit Builder; Chime MyPay

Chime is a financial technology company, not a bank, that offers mobile banking accounts and a secured credit builder card. Its banking services are provided through The Bancorp Bank and Stride Bank, both FDIC-insured. Chime positions itself as a no-fee alternative to traditional banking, with no monthly maintenance fees, no minimum balance requirements, and no overdraft fees on qualifying accounts.

The Chime Credit Builder card is a secured Visa credit card designed to help consumers build or improve their credit without requiring a traditional security deposit upfront. Instead of depositing money with the card issuer, you move money from your Chime spending account into a Credit Builder secured account, and that amount becomes your spending limit on the card. There is no hard credit check to apply, and no interest is charged because you can only spend what you have already set aside.

Chime reports your Credit Builder card activity to all three major credit bureaus. Regular use and on-time payment of the balance can help build your credit profile over time. The card is intended for people who want to establish credit or rebuild after financial difficulties.

Chime also offers a feature called SpotMe, which allows eligible members to overdraw their spending account by a small amount without a fee, and MyPay, which provides early access to a portion of an upcoming paycheck before it clears.

Because Chime is a fintech rather than a bank, the terms of its products and available features can differ from traditional bank accounts. Read all current terms carefully, particularly around how the Credit Builder spending limit works and any fees associated with optional services before signing up.

Quick info

Category

Credit Cards & Issuers

Trading names

Chime; Chime Credit Builder; Chime MyPay

Parent company

Not verified

Regulatory status

Banking services provided by The Bancorp Bank or Stride Bank, N.A., both FDIC-insured.

Official websitehttps://www.chime.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Credit card billing disputes
  • Interest rate and fee questions
  • Credit limit and account closure issues
  • Rewards programme terms
  • CFPB complaints about card practices

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address101 California Street, San Francisco, CA 94111

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusBanking services provided by The Bancorp Bank or Stride Bank, N.A., both FDIC-insured.
Registration numberNot verified
Company statusActive
Parent companyNot verified

About this company

Main products and services

No-fee checking and savings; secured credit builder card; early paycheck access; MyPay advances

Additional notes

Chime is not a bank — banking services are provided by partner banks. Credit Builder requires an active Chime spending account. MyPay advance amounts and fees should be reviewed before use.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Chime Financial, Inc.?

Start with Chime Financial, Inc.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Chime Financial, Inc. regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Chime Financial, Inc.'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Chime Financial, Inc. has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Chime Financial, Inc. issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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