Lender DetailsTruist Mortgage
Mortgage

Truist Mortgage

Also known as: Truist Mortgage

Truist Bank offers residential mortgage products through its home lending division. Truist was formed in 2019 through the merger of BB&T and SunTrust Bank, and it maintains a significant branch presence primarily in the southeastern and mid-Atlantic United States.

Truist commonly offers conventional purchase and refinance loans, FHA loans, VA loans for eligible military borrowers, USDA loans for qualifying rural areas, and jumbo loans. Its regional concentration means branch-based service is generally more accessible in its core southeastern and mid-Atlantic markets.

For existing Truist banking customers, rate discounts or relationship pricing may be available based on account balances or automatic payment setup. Whether this translates to a competitive mortgage offer requires comparison with other lenders using official Loan Estimate documents.

Before choosing Truist or any mortgage lender, gather quotes from at least two or three sources. Key factors to compare are the interest rate, annual percentage rate which reflects total loan costs including fees, closing costs, origination charges, and the expected processing timeline.

For VA loan borrowers, Truist offers VA home loans. These are available only to eligible veterans, active-duty service members, and qualifying surviving spouses, and typically include no down payment and no private mortgage insurance requirements.

Truist also offers home equity lines of credit for existing homeowners. A HELOC is a revolving line of credit secured against your home's equity. It typically carries a variable interest rate, has a draw period during which you can borrow and repay, and then transitions to a repayment period. Your home is the collateral, so inability to repay puts your ownership at risk.

Quick info

Category

Mortgage

Trading names

Truist Mortgage

Parent company

Truist Financial Corporation

Regulatory status

FDIC-insured. Division of Truist Bank.

Official websitehttps://www.truist.com/mortgage
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Mortgage payment and escrow queries
  • Servicer transfer notifications
  • Loan modification and hardship options
  • Foreclosure concerns and timeline
  • HUD housing counsellor referrals

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. Who owns my loan and who is my servicer?
  2. What hardship or forbearance options are available?
  3. How do I request a loan modification?
  4. What happens if I miss a payment?
  5. How do I contact a HUD-approved housing counsellor?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address214 North Tryon Street, Charlotte, NC 28202

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. Division of Truist Bank.
Registration numberNot verified
Company statusActive
Parent companyTruist Financial Corporation

About this company

Main products and services

Purchase mortgages; refinancing; FHA; VA; USDA; jumbo loans; home equity

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I contact Truist Mortgage about a hardship?

Contact Truist Mortgage directly using the details on this page. Ask specifically about forbearance, repayment plans or loan modification options. Keep records of all communications. A HUD-approved housing counsellor can also help at no cost — find one at hud.gov/findacounselor.

What happens if Truist Mortgage transfers my mortgage?

Mortgage servicers can transfer the servicing of your loan to another company. You must receive written notice before and after any transfer. Payments made to the old servicer within 60 days of a transfer cannot result in late fees. Verify any transfer notice through NMLS Consumer Access.

How do I dispute an error with Truist Mortgage?

Send a written dispute to Truist Mortgage detailing the error. Keep a copy. If the error is not resolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint.

How do I find a HUD-approved housing counsellor?

HUD-approved housing counsellors are free or low-cost and can help with mortgage trouble, foreclosure prevention and loss mitigation options. Find one at hud.gov/findacounselor or call 1-800-569-4287.

Can Truist Mortgage foreclose on my home?

If mortgage payments are not made, a servicer or lender may initiate foreclosure proceedings. State laws govern the foreclosure process and timelines vary significantly. Contact a HUD-approved counsellor or Legal Aid organisation as soon as possible if you are struggling with payments.

Worried about your mortgage? Free help is available

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