Lender DetailsSantander Bank Mortgage
Mortgage

Santander Bank Mortgage

Also known as: Santander Mortgage

Santander Bank offers residential mortgage products in the United States through its retail banking division. Santander has a branch presence primarily in the northeastern United States, and is a subsidiary of Banco Santander, one of the largest banks in Europe.

Santander commonly offers conventional purchase and refinance loans, FHA loans, jumbo loans for higher loan amounts, and home equity products. Its geographic footprint in the US is concentrated in the northeast, so branch-based mortgage support is most accessible to buyers in that region, though online applications extend availability.

For existing Santander banking customers, relationship pricing or discounts may be available based on qualifying account balances or automatic payment arrangements. Whether this results in a genuinely competitive mortgage offer requires comparison with other lenders.

Before choosing Santander or any mortgage lender, compare Loan Estimate documents from at least two or three lenders. The items to compare are the interest rate, annual percentage rate which reflects total costs including all fees, estimated closing costs, origination charges, and the expected time from application to closing.

Santander also offers home equity lines of credit for existing homeowners. A HELOC is a revolving credit line secured against the equity in your home. It typically carries a variable interest rate, with a draw period during which you can borrow and repay up to your limit, followed by a repayment period. Your home serves as collateral, and failure to repay puts your ownership at risk.

Buyers outside Santander's northeastern branch network may find limited in-person service options. In those cases, comparing Santander's online mortgage offering against other national lenders is worth doing.

Quick info

Category

Mortgage

Trading names

Santander Mortgage

Parent company

Banco Santander, S.A.

Regulatory status

FDIC-insured. Division of Santander Bank, N.A.

Official websitehttps://www.santanderbank.com/personal/home-lending
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Mortgage payment and escrow queries
  • Servicer transfer notifications
  • Loan modification and hardship options
  • Foreclosure concerns and timeline
  • HUD housing counsellor referrals

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. Who owns my loan and who is my servicer?
  2. What hardship or forbearance options are available?
  3. How do I request a loan modification?
  4. What happens if I miss a payment?
  5. How do I contact a HUD-approved housing counsellor?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address75 State Street, Boston, MA 02109

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. Division of Santander Bank, N.A.
Registration numberNot verified
Company statusActive
Parent companyBanco Santander, S.A.

About this company

Main products and services

Purchase mortgages; refinancing; home equity; home equity lines of credit

Additional notes

Available in Santander Bank's retail footprint in the Northeast US.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I contact Santander Bank Mortgage about a hardship?

Contact Santander Bank Mortgage directly using the details on this page. Ask specifically about forbearance, repayment plans or loan modification options. Keep records of all communications. A HUD-approved housing counsellor can also help at no cost — find one at hud.gov/findacounselor.

What happens if Santander Bank Mortgage transfers my mortgage?

Mortgage servicers can transfer the servicing of your loan to another company. You must receive written notice before and after any transfer. Payments made to the old servicer within 60 days of a transfer cannot result in late fees. Verify any transfer notice through NMLS Consumer Access.

How do I dispute an error with Santander Bank Mortgage?

Send a written dispute to Santander Bank Mortgage detailing the error. Keep a copy. If the error is not resolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint.

How do I find a HUD-approved housing counsellor?

HUD-approved housing counsellors are free or low-cost and can help with mortgage trouble, foreclosure prevention and loss mitigation options. Find one at hud.gov/findacounselor or call 1-800-569-4287.

Can Santander Bank Mortgage foreclose on my home?

If mortgage payments are not made, a servicer or lender may initiate foreclosure proceedings. State laws govern the foreclosure process and timelines vary significantly. Contact a HUD-approved counsellor or Legal Aid organisation as soon as possible if you are struggling with payments.

Worried about your mortgage? Free help is available

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