Lender DetailsSantander Consumer USA Inc.
Auto Finance

Santander Consumer USA Inc.

Also known as: Santander Consumer; Chrysler Capital

Santander Consumer USA Inc. is a consumer finance company headquartered in Dallas, Texas. It is a subsidiary of Santander Holdings USA, which is part of the Spanish banking group Banco Santander. Santander Consumer USA is one of the larger auto lenders in the United States and focuses significantly on the non-prime and subprime auto lending market.

Santander Consumer USA primarily provides auto loans through a dealer network rather than directly to consumers. It also administers the Chrysler Capital branded financing program available at Chrysler, Dodge, Jeep, and Ram dealerships. The company works with a broad range of dealers, including franchised dealerships and independent used car lots.

The company serves a wide credit spectrum, including borrowers with limited, impaired, or no credit history. This means that consumers who may not qualify for financing through a bank or credit union may be offered financing through Santander Consumer USA. However, loans for borrowers with weaker credit profiles typically carry higher interest rates than those available to borrowers with strong credit.

Santander Consumer USA has been subject to regulatory actions and settlements in prior years related to lending practices. Consumers should check for any recent regulatory developments and review loan documents carefully before accepting any offer.

Because financing through Santander Consumer USA is arranged at the dealership, consumers may not always know which lender is funding their loan. It is advisable to ask the dealer which finance companies are being considered and to request the full loan terms in writing before agreeing.

Consumers with limited or damaged credit should compare all available financing options, including credit unions and community banks, before accepting a subprime auto loan offer.

Quick info

Category

Auto Finance

Trading names

Santander Consumer; Chrysler Capital

Parent company

Santander Consumer USA Holdings Inc. / Banco Santander

Regulatory status

Supervised by the CFPB.

Official websitehttps://www.santanderconsumerusa.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Car loan payment questions
  • Repossession concerns and rights
  • Deficiency balance after repo sale
  • Refinancing enquiries
  • Hardship and deferment options

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is my current payoff amount?
  2. What are my options if I cannot make a payment?
  3. Is voluntary surrender an option and what happens to any remaining balance?
  4. Can I refinance this loan?
  5. How will a missed payment affect my credit report?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address1601 Elm Street, Dallas, TX 75201

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusSupervised by the CFPB.
Registration numberNot verified
Company statusActive
Parent companySantander Consumer USA Holdings Inc. / Banco Santander

About this company

Main products and services

Auto loans; subprime auto lending; vehicle financing through dealer networks; Chrysler Capital branded financing

Additional notes

Santander Consumer USA serves a wide credit spectrum. Has been subject to regulatory settlements in prior years. Applicants should review terms carefully. Product availability varies by state and dealer.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Santander Consumer USA Inc.?

Start with Santander Consumer USA Inc.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Santander Consumer USA Inc. regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Santander Consumer USA Inc.'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Santander Consumer USA Inc. has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Santander Consumer USA Inc. issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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