Lender DetailsFord Motor Credit Company LLC
Auto Finance

Ford Motor Credit Company LLC

Also known as: Ford Credit; Ford Motor Credit; Ford Motor Credit Company

Ford Motor Credit Company LLC is the captive finance subsidiary of Ford Motor Company, one of the largest vehicle manufacturers in the United States. It provides vehicle financing and lease products exclusively for Ford and Lincoln vehicles. Ford Motor Credit is headquartered in Dearborn, Michigan, and is a wholly owned subsidiary of Ford Motor Company.

As a captive lender, Ford Motor Credit exists primarily to support Ford and Lincoln vehicle sales. Financing is available through the dealer network rather than directly to consumers. When a buyer visits a Ford or Lincoln dealership and works with the finance and insurance department, Ford Motor Credit is typically one of the financing sources considered.

Ford Motor Credit commonly offers retail installment loans and lease financing for new Ford and Lincoln vehicles. Used Ford and Lincoln vehicles may also be financed through the program in certain situations. The products are arranged through the dealer, not applied for directly by the consumer.

Manufacturer promotional financing is a significant feature of captive lender programs. Ford Motor Company periodically offers special annual percentage rate promotions or cash-back incentives on specific new models. These promotional offers can be competitive for buyers with strong credit, but they apply only to qualifying models during limited promotional windows.

Before agreeing to any financing at a Ford or Lincoln dealership, consumers should obtain a quote from their own bank or credit union for comparison. In some cases, the Ford promotional rate will be more competitive, but in others an outside lender may offer better overall terms when the full loan cost is considered. Buyers should also clarify whether choosing a low-rate promotion means forgoing a cash-back offer on the same vehicle.

Quick info

Category

Auto Finance

Trading names

Ford Credit; Ford Motor Credit; Ford Motor Credit Company

Parent company

Ford Motor Company

Regulatory status

Not verified

Official websitehttps://www.fordcredit.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Car loan payment questions
  • Repossession concerns and rights
  • Deficiency balance after repo sale
  • Refinancing enquiries
  • Hardship and deferment options

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is my current payoff amount?
  2. What are my options if I cannot make a payment?
  3. Is voluntary surrender an option and what happens to any remaining balance?
  4. Can I refinance this loan?
  5. How will a missed payment affect my credit report?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered addressOne American Road, Dearborn, MI 48126

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusNot verified
Registration numberNot verified
Company statusActive
Parent companyFord Motor Company

About this company

Main products and services

New and used Ford and Lincoln vehicle financing; auto leases

Additional notes

Promotional rate offers are common at Ford dealerships. Applicants should verify current terms and incentives.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Ford Motor Credit Company LLC?

Start with Ford Motor Credit Company LLC's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Ford Motor Credit Company LLC regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Ford Motor Credit Company LLC's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Ford Motor Credit Company LLC has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Ford Motor Credit Company LLC issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

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