Lender DetailsGM Financial
Auto Finance

GM Financial

Also known as: General Motors Financial Company

GM Financial is the captive finance company of General Motors, one of the largest vehicle manufacturers in the United States. It is the exclusive financing arm for GM's brands, which include Chevrolet, Buick, GMC, and Cadillac. GM Financial is headquartered in Fort Worth, Texas, and is a subsidiary of General Motors Company.

As a captive lender, GM Financial's primary purpose is to support the sale of General Motors vehicles. Its auto loans and lease products are available through GM dealerships across the United States. Consumers generally encounter GM Financial financing options when visiting a Chevrolet, Buick, GMC, or Cadillac dealership and working with the finance department.

GM Financial commonly offers retail installment loans for new and used GM vehicles, as well as lease financing for new models. It also provides commercial lending products for GM dealers themselves. For retail consumers, the most relevant products are purchase loans and lease agreements on new General Motors vehicles.

A notable feature of captive lender financing is the availability of manufacturer promotional offers. GM periodically runs incentives such as low annual percentage rate promotions or cash-back alternatives on specific models. These promotional rates can be competitive, but they are typically limited to buyers with strong credit and apply only to qualifying vehicles during the promotional period.

Consumers should compare GM Financial's offer with financing from their own bank or credit union before agreeing to terms at the dealership. Promotional offers may appear attractive but the total cost of the loan, including the vehicle price, should be evaluated carefully. Buyers should also determine whether a cash-back incentive might produce a better outcome than a low-rate loan on the same vehicle.

Quick info

Category

Auto Finance

Trading names

General Motors Financial Company

Parent company

General Motors Company

Regulatory status

Not verified

Official websitehttps://www.gmfinancial.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Car loan payment questions
  • Repossession concerns and rights
  • Deficiency balance after repo sale
  • Refinancing enquiries
  • Hardship and deferment options

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is my current payoff amount?
  2. What are my options if I cannot make a payment?
  3. Is voluntary surrender an option and what happens to any remaining balance?
  4. Can I refinance this loan?
  5. How will a missed payment affect my credit report?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address801 Cherry Street, Fort Worth, TX 76102

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusNot verified
Registration numberNot verified
Company statusActive
Parent companyGeneral Motors Company

About this company

Main products and services

New and used GM vehicle financing; auto leases; commercial lending for dealers

Additional notes

Financing available through GM dealerships. Terms and incentives vary by model and promotional period.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about GM Financial?

Start with GM Financial's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is GM Financial regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find GM Financial's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think GM Financial has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a GM Financial issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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