Also known as: General Motors Financial Company
GM Financial is the captive finance company of General Motors, one of the largest vehicle manufacturers in the United States. It is the exclusive financing arm for GM's brands, which include Chevrolet, Buick, GMC, and Cadillac. GM Financial is headquartered in Fort Worth, Texas, and is a subsidiary of General Motors Company.
As a captive lender, GM Financial's primary purpose is to support the sale of General Motors vehicles. Its auto loans and lease products are available through GM dealerships across the United States. Consumers generally encounter GM Financial financing options when visiting a Chevrolet, Buick, GMC, or Cadillac dealership and working with the finance department.
GM Financial commonly offers retail installment loans for new and used GM vehicles, as well as lease financing for new models. It also provides commercial lending products for GM dealers themselves. For retail consumers, the most relevant products are purchase loans and lease agreements on new General Motors vehicles.
A notable feature of captive lender financing is the availability of manufacturer promotional offers. GM periodically runs incentives such as low annual percentage rate promotions or cash-back alternatives on specific models. These promotional rates can be competitive, but they are typically limited to buyers with strong credit and apply only to qualifying vehicles during the promotional period.
Consumers should compare GM Financial's offer with financing from their own bank or credit union before agreeing to terms at the dealership. Promotional offers may appear attractive but the total cost of the loan, including the vehicle price, should be evaluated carefully. Buyers should also determine whether a cash-back incentive might produce a better outcome than a low-rate loan on the same vehicle.
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Auto Finance
General Motors Financial Company
General Motors Company
Not verified
2026-06-06
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New and used GM vehicle financing; auto leases; commercial lending for dealers
Additional notes
Financing available through GM dealerships. Terms and incentives vary by model and promotional period.Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.
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Date checked
2026-06-06
How do I make a complaint about GM Financial?
Start with GM Financial's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.
Is GM Financial regulated in the US?
Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.
How do I find GM Financial's official contact details?
Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.
What should I do if I think GM Financial has treated me unfairly?
Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.
Where can I get free help with a GM Financial issue?
Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.
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