Lender DetailsPentagon Federal Credit Union
Credit Union

Pentagon Federal Credit Union

Also known as: PenFed; PenFed Auto Loans; PenFed Co-Borrower Loans; PenFed Personal Loans

Pentagon Federal Credit Union, commonly known as PenFed, is one of the largest credit unions in the United States. It was established in 1935 and originally served military personnel connected to the Pentagon. Over the decades, its membership has expanded significantly, and today almost any US adult can join by making a qualifying donation to a partner charitable organization if they do not otherwise qualify through employment or military affiliation.

PenFed is a member-owned, not-for-profit financial cooperative. It is federally chartered and insured by the National Credit Union Administration up to $250,000 per depositor. Because it is not a bank, PenFed does not have outside shareholders. Instead, any surplus is used to benefit members through competitive rates and lower fees.

PenFed commonly offers checking and savings accounts, credit cards, auto loans, mortgages, personal loans, and student loans. Its auto loan rates are frequently cited as competitive, particularly for new and used vehicle purchases. Its mortgage products cover both purchase and refinance, including VA loan options for qualifying military members.

PenFed credit cards are well regarded and include cashback, travel rewards, and low-interest options. The PenFed Power Cash Rewards Visa is a commonly referenced card in the credit union space.

The credit union serves members across all 50 states and in some international locations. It operates branches primarily in areas with large military or government populations, such as Virginia, Maryland, and Texas. It also provides full online and mobile banking services for members who do not live near a branch.

Prospective members should verify current eligibility requirements on the PenFed website before applying, as membership criteria may change over time.

Quick info

Category

Credit Union

Trading names

PenFed; PenFed Auto Loans; PenFed Co-Borrower Loans; PenFed Personal Loans

Parent company

Not verified

Regulatory status

NCUA-insured federal credit union.

Official websitehttps://www.penfed.org
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Membership and eligibility questions
  • NCUA share insurance queries
  • Loan and savings product information
  • Complaint and dispute processes
  • Differences from traditional banks

Before you contact them

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Note the date and time of any previous contacts.
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Check their official website for a dedicated complaints or help page.
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Keep a record of everything in writing where possible.
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If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address2930 Eisenhower Avenue, Alexandria, VA 22314

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusNCUA-insured federal credit union.
Registration numberNot verified
Company statusActive
Parent companyNot verified

About this company

Main products and services

Checking and savings; credit cards; auto loans; mortgages; personal loans; student loans

Additional notes

Membership criteria have expanded over time. Applicants should verify current eligibility. Auto loan rates are frequently cited as competitive.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

General public sentiment

Frequently praised for competitive auto loan and mortgage rates. Good reputation among credit union users.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Pentagon Federal Credit Union?

Start with Pentagon Federal Credit Union's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Pentagon Federal Credit Union regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Pentagon Federal Credit Union's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Pentagon Federal Credit Union has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Pentagon Federal Credit Union issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

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