Lender DetailsOnPoint Community Credit Union
Credit Union

OnPoint Community Credit Union

Also known as: OnPoint CU; OnPoint

OnPoint Community Credit Union is a state-chartered credit union headquartered in Portland, Oregon. It is the largest credit union in Oregon by assets and one of the larger credit unions in the Pacific Northwest. The credit union was founded in 1932 and has grown to serve a broad community of Oregon and Southwest Washington residents.

OnPoint is a member-owned, not-for-profit financial cooperative insured by the National Credit Union Administration up to $250,000 per depositor. As a cooperative, it does not have outside shareholders, and it focuses on providing competitive rates and financial products to its members.

Membership is open to individuals who live or work in the greater Portland metropolitan area and other qualifying counties in Oregon and Southwest Washington. This includes Multnomah, Washington, Clackamas, and Columbia counties in Oregon, and Clark and Skamania counties in Washington. Employees of qualifying employers and family members of existing members are also eligible.

OnPoint commonly offers checking and savings accounts, auto loans, mortgages, home equity products, personal loans, and credit cards. Its auto loan rates are frequently cited as competitive in the Oregon market, and it provides financing for both new and used vehicles. Mortgage products cover purchase and refinance. OnPoint also offers a range of savings products and business banking services.

OnPoint operates a large network of branches across the Portland metro area and in other qualifying communities. It provides full online and mobile banking services and ATM access through a surcharge-free network.

Oregon and Southwest Washington residents in the qualifying counties should check their eligibility on the OnPoint website and compare its products with other available financial institutions before making borrowing or savings decisions.

Quick info

Category

Credit Union

Trading names

OnPoint CU; OnPoint

Parent company

Not verified

Regulatory status

NCUA-insured.

Official websitehttps://www.onpointcu.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Membership and eligibility questions
  • NCUA share insurance queries
  • Loan and savings product information
  • Complaint and dispute processes
  • Differences from traditional banks

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered addressPO Box 3750, Portland, OR 97208

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusNCUA-insured.
Registration numberNot verified
Company statusActive
Parent companyNot verified

About this company

Main products and services

Savings; checking; auto loans; mortgages; personal loans; credit cards

Additional notes

Membership open to individuals living or working in qualifying Oregon and Washington counties.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about OnPoint Community Credit Union?

Start with OnPoint Community Credit Union's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is OnPoint Community Credit Union regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find OnPoint Community Credit Union's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think OnPoint Community Credit Union has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a OnPoint Community Credit Union issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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