NewRez LLC

NewRez is a national mortgage lender and servicer that originates home purchase and refinance loans while also managing repayment for a large portfolio of mortgages on behalf of investors. Many homeowners encounter NewRez when the servicing rights to their existing mortgage are sold to NewRez, which is a common industry practice and does not change the original loan terms.

As a direct lender, NewRez commonly offers conventional loans, FHA loans, VA loans for eligible military borrowers, USDA loans for qualifying rural properties, jumbo loans, and certain non-qualified mortgage products for borrowers with non-traditional income documentation. These non-QM products typically carry higher rates and stricter eligibility requirements.

NewRez also operates Shellpoint Mortgage Servicing as a servicing brand, which handles day-to-day payment processing and customer service for many of its loan portfolios.

For buyers actively choosing a mortgage lender, the standard comparison principles apply. Review the interest rate, the annual percentage rate which reflects the total cost of the loan including fees, estimated closing costs, and origination charges. Getting Loan Estimate documents from at least two or three lenders before deciding is always worthwhile.

For VA loan borrowers, NewRez offers VA purchase and refinance loans. These are available only to eligible veterans, active-duty service members, and qualifying surviving spouses, and typically require no down payment or private mortgage insurance.

For existing customers whose loan is serviced by NewRez, contact information and payment options are available through the NewRez or Shellpoint customer service channels. Questions about your loan terms should reference your original loan documents.