Lender DetailsMountain America Credit Union
Credit Union

Mountain America Credit Union

Also known as: Mountain America CU; MACU

Mountain America Credit Union is a federally chartered credit union headquartered in Sandy, Utah. It is one of the larger credit unions in the western United States and has been serving members since 1934. Originally focused on a narrow group of employees, Mountain America has expanded its membership eligibility significantly and now serves communities across multiple western states.

Mountain America is a member-owned, not-for-profit financial cooperative insured by the National Credit Union Administration up to $250,000 per depositor. Its cooperative structure means it does not pay profits to outside investors, allowing it to focus on delivering value through competitive rates and member services.

Membership is available to individuals who live or work in qualifying communities across Utah, Idaho, Arizona, Nevada, New Mexico, and Montana. Employees of qualifying employers and associations can also join, and family members of existing members are eligible. Prospective members should check current eligibility criteria on the Mountain America website, as the field of membership has grown over time.

Mountain America commonly offers savings and checking accounts, auto loans, mortgages, personal loans, and business banking products. Its auto loan rates are frequently cited as competitive in the markets it serves. The credit union also provides home equity products and a range of credit card options.

Mountain America operates a broad network of branches across its service area, with the largest concentration in Utah. It also provides full online and mobile banking services, which allows members outside the branch network to manage accounts digitally.

Residents of the western states served by Mountain America should verify their eligibility and compare the credit union's rates and products against other available options before choosing where to bank or borrow.

Quick info

Category

Credit Union

Trading names

Mountain America CU; MACU

Parent company

Not verified

Regulatory status

NCUA-insured.

Official websitehttps://www.macu.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Membership and eligibility questions
  • NCUA share insurance queries
  • Loan and savings product information
  • Complaint and dispute processes
  • Differences from traditional banks

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

Want to feel clearer about your money?

Ask Fin gives you simple tools for budgeting, spotting savings, exploring income ideas and building better money habits. General guidance only — not regulated advice.

Start with Ask Fin — free

Contact details

PhoneNot verified
EmailNot verified
Registered address9800 South Monroe Street, Sandy, UT 84070

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusNCUA-insured.
Registration numberNot verified
Company statusActive
Parent companyNot verified

About this company

Main products and services

Savings; checking; auto loans; mortgages; personal loans; business banking

Additional notes

Membership available through qualifying employers, associations, or geographic communities across multiple western states.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Mountain America Credit Union?

Start with Mountain America Credit Union's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Mountain America Credit Union regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Mountain America Credit Union's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Mountain America Credit Union has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Mountain America Credit Union issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

Other Credit Union companies