Lender DetailsMeritrust Credit Union
Credit Union

Meritrust Credit Union

Also known as: Meritrust CU

Meritrust Credit Union is a state-chartered credit union headquartered in Wichita, Kansas. It is one of the larger credit unions in Kansas and has been serving members in the Wichita area and surrounding communities since the 1930s. The credit union was founded to serve a specific employee group and has since expanded its membership to include a broader community base.

Meritrust is a member-owned, not-for-profit financial cooperative insured by the National Credit Union Administration up to $250,000 per depositor. Its cooperative structure means it does not pay profits to outside investors, and its focus is on providing value to its members through competitive financial products and services.

Membership is open to individuals who live or work in qualifying Kansas counties, including Sedgwick County and surrounding areas. Employees of certain qualifying employers can also join. Family members of existing members are eligible. Prospective members should check current eligibility on the Meritrust website.

Meritrust commonly offers checking and savings accounts, auto loans, mortgages, personal loans, and credit cards. Its auto loan rates are generally cited as competitive in the Kansas market, covering both new and used vehicles. It also provides mortgage products for purchase and refinance, as well as savings products including certificates of deposit.

Meritrust operates branches primarily in and around Wichita, with some additional locations in central Kansas. Full online and mobile banking services are available.

Kansas residents in qualifying counties, particularly in the Wichita area, should check their eligibility and compare Meritrust's products with other available financial institutions before making borrowing or savings decisions.

Quick info

Category

Credit Union

Trading names

Meritrust CU

Parent company

Not verified

Regulatory status

NCUA-insured.

Official websitehttps://www.meritrust.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Membership and eligibility questions
  • NCUA share insurance queries
  • Loan and savings product information
  • Complaint and dispute processes
  • Differences from traditional banks

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address437 S. Hillside, Wichita, KS 67211

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusNCUA-insured.
Registration numberNot verified
Company statusActive
Parent companyNot verified

About this company

Main products and services

Savings; checking; auto loans; mortgages; personal loans; credit cards

Additional notes

Membership open to individuals living or working in qualifying Kansas counties.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Meritrust Credit Union?

Start with Meritrust Credit Union's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Meritrust Credit Union regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Meritrust Credit Union's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Meritrust Credit Union has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Meritrust Credit Union issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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