Lender DetailsGuaranteed Rate, Inc.
Mortgage

Guaranteed Rate, Inc.

Also known as: Guaranteed Rate; Guaranteed Rate Affinity

Guaranteed Rate is a large national mortgage lender offering home purchase loans and refinancing through a mix of online tools and a wide network of loan officers across the United States. It commonly promotes its digital application process while also maintaining a substantial presence of local mortgage professionals.

Guaranteed Rate commonly offers conventional loans, FHA loans, VA loans for eligible military borrowers, jumbo loans, and USDA loans for qualifying rural buyers. This product range covers most standard home purchase and refinancing scenarios.

The lender has positioned itself as a technology-forward mortgage company, offering online application tools, document upload, and digital approval tracking. At the same time, borrowers who prefer working with a local loan officer can typically find one through its branch network.

Before choosing Guaranteed Rate, compare its offers against other lenders. The items to compare are the interest rate, the annual percentage rate, which reflects the cost of the loan including fees, estimated closing costs, origination fees, and the time from application to closing. Mortgage rates and fees can vary significantly between lenders for the same borrower, so gathering multiple quotes is always worthwhile.

For buyers using VA loans, Guaranteed Rate offers VA purchase and refinance mortgages. VA loans are available only to eligible veterans, active-duty service members, and qualifying surviving spouses. They typically require no down payment and no private mortgage insurance, though a funding fee generally applies.

Guaranteed Rate also offers refinancing for existing homeowners. When refinancing, it is important to calculate the break-even point where monthly savings offset closing costs, and to consider how long you plan to stay in the home.

Reviewing the official Loan Estimate document from each lender is the most accurate way to compare total mortgage costs.

Quick info

Category

Mortgage

Trading names

Guaranteed Rate; Guaranteed Rate Affinity

Parent company

Guaranteed Rate Companies

Regulatory status

Licensed mortgage lender.

Official websitehttps://www.rate.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Mortgage payment and escrow queries
  • Servicer transfer notifications
  • Loan modification and hardship options
  • Foreclosure concerns and timeline
  • HUD housing counsellor referrals

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. Who owns my loan and who is my servicer?
  2. What hardship or forbearance options are available?
  3. How do I request a loan modification?
  4. What happens if I miss a payment?
  5. How do I contact a HUD-approved housing counsellor?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address3940 N. Ravenswood Avenue, Chicago, IL 60613

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusLicensed mortgage lender.
Registration numberNot verified
Company statusActive
Parent companyGuaranteed Rate Companies

About this company

Main products and services

Purchase mortgages; refinancing; FHA; VA; jumbo loans

Additional notes

Applicants should compare rates from multiple lenders before committing.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I contact Guaranteed Rate, Inc. about a hardship?

Contact Guaranteed Rate, Inc. directly using the details on this page. Ask specifically about forbearance, repayment plans or loan modification options. Keep records of all communications. A HUD-approved housing counsellor can also help at no cost — find one at hud.gov/findacounselor.

What happens if Guaranteed Rate, Inc. transfers my mortgage?

Mortgage servicers can transfer the servicing of your loan to another company. You must receive written notice before and after any transfer. Payments made to the old servicer within 60 days of a transfer cannot result in late fees. Verify any transfer notice through NMLS Consumer Access.

How do I dispute an error with Guaranteed Rate, Inc.?

Send a written dispute to Guaranteed Rate, Inc. detailing the error. Keep a copy. If the error is not resolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint.

How do I find a HUD-approved housing counsellor?

HUD-approved housing counsellors are free or low-cost and can help with mortgage trouble, foreclosure prevention and loss mitigation options. Find one at hud.gov/findacounselor or call 1-800-569-4287.

Can Guaranteed Rate, Inc. foreclose on my home?

If mortgage payments are not made, a servicer or lender may initiate foreclosure proceedings. State laws govern the foreclosure process and timelines vary significantly. Contact a HUD-approved counsellor or Legal Aid organisation as soon as possible if you are struggling with payments.

Worried about your mortgage? Free help is available

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