Lender DetailsFlagstar Mortgage
Mortgage

Flagstar Mortgage

Also known as: Flagstar Bank Mortgage

Flagstar Bank is a federally chartered bank that has historically been one of the larger mortgage lenders in the United States, operating both as a direct lender to consumers and as a wholesale lender through independent mortgage brokers. It is now part of New York Community Bancorp following an acquisition.

Flagstar commonly offers conventional loans, FHA loans, VA loans for eligible military borrowers, USDA loans for qualifying rural properties, and jumbo loans. It also has a presence in the wholesale mortgage market, meaning some borrowers access Flagstar loans through independent mortgage brokers rather than directly.

As a lender with both direct and broker channels, the borrower experience may differ depending on whether you are applying directly with Flagstar or through a mortgage broker who uses Flagstar as a lender. In the broker channel, the broker manages the relationship and shops your loan across multiple lenders including Flagstar.

Before choosing Flagstar or any mortgage lender, compare Loan Estimate documents from at least two or three sources. The factors to compare include the interest rate, annual percentage rate which reflects total costs, closing costs, origination fees, and expected turnaround time from application to closing.

For VA loan borrowers, Flagstar offers VA purchase and refinance mortgages. These are limited to eligible veterans, active-duty service members, and qualifying surviving spouses.

Borrowers considering Flagstar should also verify current product availability and any implications of the New York Community Bancorp acquisition on operations and customer service, as integration transitions can sometimes affect processing times and service quality.

Quick info

Category

Mortgage

Trading names

Flagstar Bank Mortgage

Parent company

New York Community Bancorp, Inc.

Regulatory status

FDIC-insured. Division of Flagstar Bank, N.A.

Official websitehttps://www.flagstar.com/mortgage.html
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Mortgage payment and escrow queries
  • Servicer transfer notifications
  • Loan modification and hardship options
  • Foreclosure concerns and timeline
  • HUD housing counsellor referrals

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. Who owns my loan and who is my servicer?
  2. What hardship or forbearance options are available?
  3. How do I request a loan modification?
  4. What happens if I miss a payment?
  5. How do I contact a HUD-approved housing counsellor?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address5151 Corporate Drive, Troy, MI 48098

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. Division of Flagstar Bank, N.A.
Registration numberNot verified
Company statusActive
Parent companyNew York Community Bancorp, Inc.

About this company

Main products and services

Purchase mortgages; refinancing; FHA; VA; jumbo; renovation loans

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I contact Flagstar Mortgage about a hardship?

Contact Flagstar Mortgage directly using the details on this page. Ask specifically about forbearance, repayment plans or loan modification options. Keep records of all communications. A HUD-approved housing counsellor can also help at no cost — find one at hud.gov/findacounselor.

What happens if Flagstar Mortgage transfers my mortgage?

Mortgage servicers can transfer the servicing of your loan to another company. You must receive written notice before and after any transfer. Payments made to the old servicer within 60 days of a transfer cannot result in late fees. Verify any transfer notice through NMLS Consumer Access.

How do I dispute an error with Flagstar Mortgage?

Send a written dispute to Flagstar Mortgage detailing the error. Keep a copy. If the error is not resolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint.

How do I find a HUD-approved housing counsellor?

HUD-approved housing counsellors are free or low-cost and can help with mortgage trouble, foreclosure prevention and loss mitigation options. Find one at hud.gov/findacounselor or call 1-800-569-4287.

Can Flagstar Mortgage foreclose on my home?

If mortgage payments are not made, a servicer or lender may initiate foreclosure proceedings. State laws govern the foreclosure process and timelines vary significantly. Contact a HUD-approved counsellor or Legal Aid organisation as soon as possible if you are struggling with payments.

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