Also known as: Flagstar Bank Mortgage
Flagstar Bank is a federally chartered bank that has historically been one of the larger mortgage lenders in the United States, operating both as a direct lender to consumers and as a wholesale lender through independent mortgage brokers. It is now part of New York Community Bancorp following an acquisition.
Flagstar commonly offers conventional loans, FHA loans, VA loans for eligible military borrowers, USDA loans for qualifying rural properties, and jumbo loans. It also has a presence in the wholesale mortgage market, meaning some borrowers access Flagstar loans through independent mortgage brokers rather than directly.
As a lender with both direct and broker channels, the borrower experience may differ depending on whether you are applying directly with Flagstar or through a mortgage broker who uses Flagstar as a lender. In the broker channel, the broker manages the relationship and shops your loan across multiple lenders including Flagstar.
Before choosing Flagstar or any mortgage lender, compare Loan Estimate documents from at least two or three sources. The factors to compare include the interest rate, annual percentage rate which reflects total costs, closing costs, origination fees, and expected turnaround time from application to closing.
For VA loan borrowers, Flagstar offers VA purchase and refinance mortgages. These are limited to eligible veterans, active-duty service members, and qualifying surviving spouses.
Borrowers considering Flagstar should also verify current product availability and any implications of the New York Community Bancorp acquisition on operations and customer service, as integration transitions can sometimes affect processing times and service quality.
Quick info
Mortgage
Flagstar Bank Mortgage
New York Community Bancorp, Inc.
FDIC-insured. Division of Flagstar Bank, N.A.
2026-06-06
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Purchase mortgages; refinancing; FHA; VA; jumbo; renovation loans
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Date checked
2026-06-06
How do I contact Flagstar Mortgage about a hardship?
Contact Flagstar Mortgage directly using the details on this page. Ask specifically about forbearance, repayment plans or loan modification options. Keep records of all communications. A HUD-approved housing counsellor can also help at no cost — find one at hud.gov/findacounselor.
What happens if Flagstar Mortgage transfers my mortgage?
Mortgage servicers can transfer the servicing of your loan to another company. You must receive written notice before and after any transfer. Payments made to the old servicer within 60 days of a transfer cannot result in late fees. Verify any transfer notice through NMLS Consumer Access.
How do I dispute an error with Flagstar Mortgage?
Send a written dispute to Flagstar Mortgage detailing the error. Keep a copy. If the error is not resolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint.
How do I find a HUD-approved housing counsellor?
HUD-approved housing counsellors are free or low-cost and can help with mortgage trouble, foreclosure prevention and loss mitigation options. Find one at hud.gov/findacounselor or call 1-800-569-4287.
Can Flagstar Mortgage foreclose on my home?
If mortgage payments are not made, a servicer or lender may initiate foreclosure proceedings. State laws govern the foreclosure process and timelines vary significantly. Contact a HUD-approved counsellor or Legal Aid organisation as soon as possible if you are struggling with payments.
HUD-approved housing counsellors can help at no cost. Use Ask Fin's free tools to get clearer about your full financial picture.
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