Lender DetailsCrossCountry Mortgage, LLC
Mortgage

CrossCountry Mortgage, LLC

Also known as: CrossCountry Mortgage

CrossCountry Mortgage is a large national mortgage lender that operates through a broad network of loan officers and branch offices across the United States. It focuses on residential purchase and refinance lending and works primarily through individual loan professionals rather than a centralized digital-only model.

CrossCountry commonly offers conventional loans, FHA loans, VA loans for eligible military borrowers, USDA loans for qualifying rural buyers, and jumbo loans. The range of products covers most standard home purchase and refinancing needs.

Because CrossCountry works through a large network of individual loan officers, the quality and experience of service can vary. Borrowers who value working with a local professional rather than a remote call center may find this model preferable, though it is still important to compare the actual financial terms being offered.

Before choosing CrossCountry or any mortgage lender, gather and compare Loan Estimate documents from at least two or three lenders. Compare the interest rate, annual percentage rate which reflects total loan costs including fees, closing costs, origination charges, and the lender's processing time. Rates and fees can differ materially between lenders for the same borrower profile.

For VA loan borrowers, CrossCountry offers VA purchase and refinancing loans. These are limited to eligible veterans, active-duty service members, and qualifying surviving spouses. VA loans typically involve no down payment, no private mortgage insurance, and competitive rates, though a funding fee generally applies.

CrossCountry also offers refinancing for existing homeowners. Calculate the break-even point on any refinance to confirm that the closing costs can be recouped through monthly savings within a timeframe that makes sense for your plans.

Quick info

Category

Mortgage

Trading names

CrossCountry Mortgage

Parent company

Not verified

Regulatory status

Licensed mortgage lender.

Official websitehttps://www.crosscountrymortgage.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Mortgage payment and escrow queries
  • Servicer transfer notifications
  • Loan modification and hardship options
  • Foreclosure concerns and timeline
  • HUD housing counsellor referrals

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. Who owns my loan and who is my servicer?
  2. What hardship or forbearance options are available?
  3. How do I request a loan modification?
  4. What happens if I miss a payment?
  5. How do I contact a HUD-approved housing counsellor?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address29500 Center Ridge Road, Westlake, OH 44145

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusLicensed mortgage lender.
Registration numberNot verified
Company statusActive
Parent companyNot verified

About this company

Main products and services

Purchase mortgages; refinancing; FHA; VA; USDA; jumbo; renovation loans

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I contact CrossCountry Mortgage, LLC about a hardship?

Contact CrossCountry Mortgage, LLC directly using the details on this page. Ask specifically about forbearance, repayment plans or loan modification options. Keep records of all communications. A HUD-approved housing counsellor can also help at no cost — find one at hud.gov/findacounselor.

What happens if CrossCountry Mortgage, LLC transfers my mortgage?

Mortgage servicers can transfer the servicing of your loan to another company. You must receive written notice before and after any transfer. Payments made to the old servicer within 60 days of a transfer cannot result in late fees. Verify any transfer notice through NMLS Consumer Access.

How do I dispute an error with CrossCountry Mortgage, LLC?

Send a written dispute to CrossCountry Mortgage, LLC detailing the error. Keep a copy. If the error is not resolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint.

How do I find a HUD-approved housing counsellor?

HUD-approved housing counsellors are free or low-cost and can help with mortgage trouble, foreclosure prevention and loss mitigation options. Find one at hud.gov/findacounselor or call 1-800-569-4287.

Can CrossCountry Mortgage, LLC foreclose on my home?

If mortgage payments are not made, a servicer or lender may initiate foreclosure proceedings. State laws govern the foreclosure process and timelines vary significantly. Contact a HUD-approved counsellor or Legal Aid organisation as soon as possible if you are struggling with payments.

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