Lender DetailsCredit Acceptance Corporation
Auto FinanceSubprime Auto Finance

Credit Acceptance Corporation

Also known as: Credit Acceptance

Credit Acceptance Corporation is an auto finance company headquartered in Southfield, Michigan. It operates differently from most lenders in that it provides financing programs to automobile dealerships, primarily independent used car dealers, rather than lending directly to consumers. The dealer then uses Credit Acceptance's program to offer vehicle financing to buyers who may not qualify through conventional lenders.

Credit Acceptance is focused on the subprime segment of the auto lending market. This means it primarily serves consumers with damaged credit history, limited credit experience, or prior bankruptcies. Because these loans carry a higher risk of non-payment, the interest rates associated with Credit Acceptance financing are typically significantly higher than those offered by banks, credit unions, or prime auto lenders.

Consumers usually encounter Credit Acceptance financing through an independent used car dealership rather than through a direct application. The structure of the program means the dealer takes on some of the risk and also participates in the economics of the loan. Consumers should ask clearly which company is financing their loan and obtain a full breakdown of all loan terms before signing anything.

Credit Acceptance has been subject to regulatory scrutiny and enforcement actions related to its lending practices. Consumers should be aware of any current regulatory status and should review any loan documents carefully.

For any consumer considering Credit Acceptance financing, it is important to compare the total cost of the loan, including the interest rate, loan term, vehicle price, and total amount paid over the life of the loan, with any other financing options that may be available. Consumers with very limited credit options should also consider whether improving their credit profile before purchasing a vehicle might result in meaningfully better loan terms.

Quick info

Category

Auto Finance

Trading names

Credit Acceptance

Parent company

Not verified

Regulatory status

Supervised by the CFPB. Subject to prior regulatory actions — check CFPB and state records.

Official websitehttps://www.creditacceptance.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Car loan payment questions
  • Repossession concerns and rights
  • Deficiency balance after repo sale
  • Refinancing enquiries
  • Hardship and deferment options

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is my current payoff amount?
  2. What are my options if I cannot make a payment?
  3. Is voluntary surrender an option and what happens to any remaining balance?
  4. Can I refinance this loan?
  5. How will a missed payment affect my credit report?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address25505 West Twelve Mile Road, Southfield, MI 48034

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusSupervised by the CFPB. Subject to prior regulatory actions — check CFPB and state records.
Registration numberNot verified
Company statusActive
Parent companyNot verified

About this company

Main products and services

Subprime auto loans through dealer networks

Additional notes

Products are primarily offered through partner dealerships rather than direct to consumers. Costs can be high relative to conventional auto lending. Borrowers should compare all terms carefully before committing. Has been subject to regulatory actions — applicants should check current status and terms.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Credit Acceptance Corporation?

Start with Credit Acceptance Corporation's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Credit Acceptance Corporation regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Credit Acceptance Corporation's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Credit Acceptance Corporation has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Credit Acceptance Corporation issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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