Lender DetailsConsumers Credit Union
Credit Union

Consumers Credit Union

Also known as: Consumers CU

Consumers Credit Union is a state-chartered credit union headquartered in Gurnee, Illinois. It is notable among credit unions for offering an open-membership model, meaning almost any adult in the United States can join. It was founded in 1930 and has grown to serve members nationwide.

Consumers Credit Union is a member-owned, not-for-profit financial cooperative insured by the National Credit Union Administration up to $250,000 per depositor. Like all credit unions, it operates differently from banks in that it is owned by its members rather than outside shareholders, and it is not structured to generate profits for investors.

Membership is available nationally through a straightforward process. Any person who joins the Consumers Cooperative Association, which requires a small one-time fee, becomes eligible for membership. This makes Consumers Credit Union one of the more accessible credit unions for Americans who do not qualify for membership at employer-based or community-based credit unions.

Consumers Credit Union commonly offers checking and savings accounts, auto loans, mortgages, personal loans, and credit cards. Its checking account, which can earn a competitive interest rate when certain usage conditions are met, is frequently cited as one of its standout products. Its auto loan rates are also commonly noted as competitive. The credit union reimburses ATM fees up to a monthly limit, which is useful for members who do not live near its Illinois branches.

Branch locations are primarily in the northern Illinois area around Lake County. Most members outside Illinois manage their accounts through online and mobile banking. A shared branching network allows in-person transactions at thousands of credit union locations across the country.

Consumers Credit Union is worth considering for Americans seeking a credit union membership who do not qualify through an employer or geographic connection.

Quick info

Category

Credit Union

Trading names

Consumers CU

Parent company

Not verified

Regulatory status

NCUA-insured.

Official websitehttps://www.consumerscu.org
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Membership and eligibility questions
  • NCUA share insurance queries
  • Loan and savings product information
  • Complaint and dispute processes
  • Differences from traditional banks

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address801 Waukegan Road, Gurnee, IL 60031

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusNCUA-insured.
Registration numberNot verified
Company statusActive
Parent companyNot verified

About this company

Main products and services

Savings; checking; auto loans; mortgages; personal loans; credit cards

Additional notes

Open membership available nationally. Anyone in the US may join.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Consumers Credit Union?

Start with Consumers Credit Union's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Consumers Credit Union regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Consumers Credit Union's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Consumers Credit Union has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Consumers Credit Union issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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