Lender DetailsChase Home Lending
Mortgage

Chase Home Lending

Also known as: Chase Mortgage; Chase Home Lending

Chase Home Lending is the mortgage division of JPMorgan Chase, one of the largest banks in the United States. It offers home purchase mortgages and refinancing through both its extensive branch network and its online application platform.

Chase Home Lending commonly offers conventional loans, FHA loans, VA loans for eligible military borrowers, and jumbo loans for higher-value properties. As part of a large bank, it can also connect home financing with other Chase banking and wealth management products, which may be convenient for existing Chase customers.

For existing Chase banking customers, the lender sometimes offers relationship pricing or rate discounts for customers with qualifying deposit or investment account balances. Whether this results in a genuinely competitive offer depends on the specific terms and should be verified through comparison.

Before choosing Chase or any mortgage lender, compare Loan Estimate documents from at least two or three lenders. The factors to review are the interest rate, annual percentage rate which reflects total loan costs including fees, closing costs, origination charges, and the expected timeline. Branch presence can be convenient, but it does not substitute for competitive pricing.

For VA loan borrowers, Chase offers VA purchase and refinance mortgages. These are available only to eligible veterans, active-duty service members, and qualifying surviving spouses. VA loans typically require no down payment or private mortgage insurance.

Chase Home Lending applications can be started online or at a branch, and loan officers are available to support the process. For borrowers buying in competitive markets, turnaround time and communication during underwriting can be as important as rate.

Quick info

Category

Mortgage

Trading names

Chase Mortgage; Chase Home Lending

Parent company

JPMorgan Chase & Co.

Regulatory status

FDIC-insured. Division of JPMorgan Chase Bank, N.A.

Official websitehttps://www.chase.com/personal/mortgage
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Mortgage payment and escrow queries
  • Servicer transfer notifications
  • Loan modification and hardship options
  • Foreclosure concerns and timeline
  • HUD housing counsellor referrals

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. Who owns my loan and who is my servicer?
  2. What hardship or forbearance options are available?
  3. How do I request a loan modification?
  4. What happens if I miss a payment?
  5. How do I contact a HUD-approved housing counsellor?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address270 Park Avenue, New York, NY 10017

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. Division of JPMorgan Chase Bank, N.A.
Registration numberNot verified
Company statusActive
Parent companyJPMorgan Chase & Co.

About this company

Main products and services

Purchase mortgages; refinancing; jumbo; FHA; VA; home equity; DreaMaker mortgage

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I contact Chase Home Lending about a hardship?

Contact Chase Home Lending directly using the details on this page. Ask specifically about forbearance, repayment plans or loan modification options. Keep records of all communications. A HUD-approved housing counsellor can also help at no cost — find one at hud.gov/findacounselor.

What happens if Chase Home Lending transfers my mortgage?

Mortgage servicers can transfer the servicing of your loan to another company. You must receive written notice before and after any transfer. Payments made to the old servicer within 60 days of a transfer cannot result in late fees. Verify any transfer notice through NMLS Consumer Access.

How do I dispute an error with Chase Home Lending?

Send a written dispute to Chase Home Lending detailing the error. Keep a copy. If the error is not resolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint.

How do I find a HUD-approved housing counsellor?

HUD-approved housing counsellors are free or low-cost and can help with mortgage trouble, foreclosure prevention and loss mitigation options. Find one at hud.gov/findacounselor or call 1-800-569-4287.

Can Chase Home Lending foreclose on my home?

If mortgage payments are not made, a servicer or lender may initiate foreclosure proceedings. State laws govern the foreclosure process and timelines vary significantly. Contact a HUD-approved counsellor or Legal Aid organisation as soon as possible if you are struggling with payments.

Worried about your mortgage? Free help is available

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