Lender DetailsCarvana, LLC
Auto Finance

Carvana, LLC

Also known as: Carvana; Carvana Financing

Carvana, LLC is an online used car retailer headquartered in Tempe, Arizona. It operates an entirely digital car buying and selling platform, allowing consumers to shop for used vehicles, get a trade-in offer, and arrange financing without visiting a physical dealership. Carvana is known for its distinctive multi-story automated car vending machines used as delivery hubs in some markets.

Carvana's financing is integrated into its online purchasing process. When a buyer selects a vehicle on the Carvana platform, they can apply for financing through Carvana's proprietary system, which connects them with lenders that fund the loans. Carvana also allows buyers to bring their own financing from an outside bank or credit union.

Carvana's financing platform serves a range of credit profiles. The company is often cited as an option for consumers who find the online buying process more convenient than visiting a traditional dealership, including buyers who may have limited local dealer options. Rates offered through Carvana's financing system vary based on the buyer's credit profile and the vehicle selected.

Consumers are encouraged to compare the financing offer presented through Carvana's platform with quotes from their own bank, credit union, or other lenders before completing a purchase. Pre-approval from an outside lender before starting the Carvana process gives a buyer a clear benchmark for comparison.

Carvana allows a limited return window after delivery, which provides some flexibility if a buyer changes their mind about the vehicle. However, the financing agreement itself is binding once completed, so reviewing all loan terms carefully before finalizing the transaction is important.

Quick info

Category

Auto Finance

Trading names

Carvana; Carvana Financing

Parent company

Carvana Co.

Regulatory status

Not verified

Official websitehttps://www.carvana.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Car loan payment questions
  • Repossession concerns and rights
  • Deficiency balance after repo sale
  • Refinancing enquiries
  • Hardship and deferment options

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is my current payoff amount?
  2. What are my options if I cannot make a payment?
  3. Is voluntary surrender an option and what happens to any remaining balance?
  4. Can I refinance this loan?
  5. How will a missed payment affect my credit report?

Useful official links

Want to feel clearer about your money?

Ask Fin gives you simple tools for budgeting, spotting savings, exploring income ideas and building better money habits. General guidance only — not regulated advice.

Start with Ask Fin — free

Contact details

PhoneNot verified
EmailNot verified
Registered address1930 W Rio Salado Parkway, Tempe, AZ 85281

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusNot verified
Registration numberNot verified
Company statusActive
Parent companyCarvana Co.

About this company

Main products and services

Online used vehicle sales with integrated financing

Additional notes

Financing is primarily through the Carvana platform. Applicants should compare offered rates with third-party lenders before purchasing.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Carvana, LLC?

Start with Carvana, LLC's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Carvana, LLC regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Carvana, LLC's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Carvana, LLC has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Carvana, LLC issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

Other Auto Finance companies