Lender DetailsCaliber Home Loans, Inc.
Mortgage

Caliber Home Loans, Inc.

Also known as: Caliber Home Loans

Caliber Home Loans is a national mortgage lender and servicer offering home purchase and refinancing products. It operates through a combination of direct lending, a broker network, and correspondent lending channels, meaning it originates loans both directly for consumers and through third-party mortgage brokers.

Caliber commonly offers conventional loans, FHA loans, VA loans for eligible military borrowers, USDA loans for qualifying rural areas, and jumbo loans. It also markets certain products aimed at borrowers with non-traditional income documentation, such as self-employed buyers, through programs sometimes referred to as non-qualified mortgage products. Eligibility and terms for these products vary and typically involve higher rates.

For standard home purchase loans, Caliber serves borrowers directly through its loan officers as well as through independent mortgage brokers who place loans with Caliber as a wholesale lender. If working with a broker, the broker is responsible for shopping your loan and presenting options.

Before choosing Caliber or any mortgage lender, compare multiple offers. The key items are the interest rate, annual percentage rate which reflects total loan costs including fees, estimated closing costs, origination fees, and the time from application to closing.

For VA loan borrowers, Caliber offers VA purchase and refinance mortgages. These are available only to eligible veterans, active-duty service members, and qualifying surviving spouses.

Caliber also functions as a mortgage servicer, so existing loan customers may find their loan transferred to Caliber for ongoing payment management even if they did not originate with Caliber. A servicing transfer does not change the terms of your mortgage.

Quick info

Category

Mortgage

Trading names

Caliber Home Loans

Parent company

NewRez LLC (merged)

Regulatory status

Licensed mortgage lender.

Official websitehttps://www.caliberhomeloans.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Mortgage payment and escrow queries
  • Servicer transfer notifications
  • Loan modification and hardship options
  • Foreclosure concerns and timeline
  • HUD housing counsellor referrals

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. Who owns my loan and who is my servicer?
  2. What hardship or forbearance options are available?
  3. How do I request a loan modification?
  4. What happens if I miss a payment?
  5. How do I contact a HUD-approved housing counsellor?

Useful official links

Want to feel clearer about your money?

Ask Fin gives you simple tools for budgeting, spotting savings, exploring income ideas and building better money habits. General guidance only — not regulated advice.

Start with Ask Fin — free

Contact details

PhoneNot verified
EmailNot verified
Registered address1525 S. Belt Line Road, Coppell, TX 75019

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusLicensed mortgage lender.
Registration numberNot verified
Company statusActive
Parent companyNewRez LLC (merged)

About this company

Main products and services

Purchase mortgages; refinancing; FHA; VA; jumbo loans

Additional notes

Now part of NewRez. Applicants should verify current branding and available products.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I contact Caliber Home Loans, Inc. about a hardship?

Contact Caliber Home Loans, Inc. directly using the details on this page. Ask specifically about forbearance, repayment plans or loan modification options. Keep records of all communications. A HUD-approved housing counsellor can also help at no cost — find one at hud.gov/findacounselor.

What happens if Caliber Home Loans, Inc. transfers my mortgage?

Mortgage servicers can transfer the servicing of your loan to another company. You must receive written notice before and after any transfer. Payments made to the old servicer within 60 days of a transfer cannot result in late fees. Verify any transfer notice through NMLS Consumer Access.

How do I dispute an error with Caliber Home Loans, Inc.?

Send a written dispute to Caliber Home Loans, Inc. detailing the error. Keep a copy. If the error is not resolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint.

How do I find a HUD-approved housing counsellor?

HUD-approved housing counsellors are free or low-cost and can help with mortgage trouble, foreclosure prevention and loss mitigation options. Find one at hud.gov/findacounselor or call 1-800-569-4287.

Can Caliber Home Loans, Inc. foreclose on my home?

If mortgage payments are not made, a servicer or lender may initiate foreclosure proceedings. State laws govern the foreclosure process and timelines vary significantly. Contact a HUD-approved counsellor or Legal Aid organisation as soon as possible if you are struggling with payments.

Worried about your mortgage? Free help is available

HUD-approved housing counsellors can help at no cost. Use Ask Fin's free tools to get clearer about your full financial picture.

Explore Ask Fin's free tools

Free — no payment details needed.

Other Mortgage companies