Lender DetailsBank of America Home Loans
Mortgage

Bank of America Home Loans

Also known as: Bank of America Home Loans; Bank of America Mortgage

Bank of America Home Loans is the mortgage lending division of Bank of America, one of the largest banks in the United States. It offers home purchase mortgages and refinancing through a combination of its nationwide branch network and online application tools.

Bank of America Home Loans commonly offers conventional loans, FHA loans, VA loans for eligible military borrowers, and jumbo loans for higher-value properties. It also offers USDA loans in some markets. Existing Bank of America customers, particularly those with Preferred Rewards status through deposit and investment balances, may be eligible for reduced origination fees or other pricing benefits.

As with any large bank mortgage lender, the breadth of products and branch access can be convenient, but whether Bank of America is offering a competitive rate for your specific loan requires comparison with other lenders. The Loan Estimate document is the standard tool for comparison.

Before choosing Bank of America or any mortgage lender, gather quotes from at least two or three lenders. Compare the interest rate, annual percentage rate which reflects total loan costs, estimated closing costs, origination fees, and processing timeline.

For VA loan borrowers, Bank of America offers VA home loans. These are available only to eligible veterans, active-duty service members, and qualifying surviving spouses, and typically involve no down payment and no private mortgage insurance.

Bank of America also offers home equity lines of credit for existing homeowners. A HELOC is a revolving credit line secured against your home, typically with a variable interest rate, a draw period during which you can borrow and repay, and a subsequent repayment period. Your home serves as collateral, so inability to repay could put it at risk.

Quick info

Category

Mortgage

Trading names

Bank of America Home Loans; Bank of America Mortgage

Parent company

Bank of America Corporation

Regulatory status

FDIC-insured. Division of Bank of America, N.A.

Official websitehttps://www.bankofamerica.com/mortgage
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Mortgage payment and escrow queries
  • Servicer transfer notifications
  • Loan modification and hardship options
  • Foreclosure concerns and timeline
  • HUD housing counsellor referrals

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. Who owns my loan and who is my servicer?
  2. What hardship or forbearance options are available?
  3. How do I request a loan modification?
  4. What happens if I miss a payment?
  5. How do I contact a HUD-approved housing counsellor?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address100 North Tryon Street, Charlotte, NC 28255

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. Division of Bank of America, N.A.
Registration numberNot verified
Company statusActive
Parent companyBank of America Corporation

About this company

Main products and services

Purchase mortgages; refinancing; FHA; VA; jumbo; home equity; Affordable Loan Solution

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I contact Bank of America Home Loans about a hardship?

Contact Bank of America Home Loans directly using the details on this page. Ask specifically about forbearance, repayment plans or loan modification options. Keep records of all communications. A HUD-approved housing counsellor can also help at no cost — find one at hud.gov/findacounselor.

What happens if Bank of America Home Loans transfers my mortgage?

Mortgage servicers can transfer the servicing of your loan to another company. You must receive written notice before and after any transfer. Payments made to the old servicer within 60 days of a transfer cannot result in late fees. Verify any transfer notice through NMLS Consumer Access.

How do I dispute an error with Bank of America Home Loans?

Send a written dispute to Bank of America Home Loans detailing the error. Keep a copy. If the error is not resolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint.

How do I find a HUD-approved housing counsellor?

HUD-approved housing counsellors are free or low-cost and can help with mortgage trouble, foreclosure prevention and loss mitigation options. Find one at hud.gov/findacounselor or call 1-800-569-4287.

Can Bank of America Home Loans foreclose on my home?

If mortgage payments are not made, a servicer or lender may initiate foreclosure proceedings. State laws govern the foreclosure process and timelines vary significantly. Contact a HUD-approved counsellor or Legal Aid organisation as soon as possible if you are struggling with payments.

Worried about your mortgage? Free help is available

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