Lender DetailsValley National Bank
BankRegional Bank

Valley National Bank

Also known as: Valley Bank; Valley National Bank

Valley National Bank is a regional bank headquartered in New York City and a subsidiary of Valley National Bancorp. It serves customers primarily in the northeastern and southeastern United States, with branches in New Jersey, New York, Florida, Alabama, and other states.

For individual customers, Valley National Bank commonly offers personal checking and savings accounts, home mortgages, personal loans, and credit cards. The bank also provides private wealth management services for eligible clients.

For businesses, Valley provides commercial loans, commercial real estate financing, SBA loans, business deposit accounts, and treasury management services. Commercial and real estate lending are recognised areas of the bank's activity, and it has developed a significant commercial real estate portfolio.

For home buyers, Valley Mortgage offers conventional and other loan products. SBA loans are available for qualifying small businesses.

Valley National Bank has expanded its footprint significantly through acquisitions in recent years, growing from a New Jersey-focused community bank into a larger multi-state institution. Its commercial real estate lending portfolio is a notable part of its overall business, and the bank is active in SBA lending for small businesses in its markets.

Valley National Bancorp is publicly traded and has grown into a mid-sized bank with a footprint extending from New Jersey and New York through Florida and into Alabama. Its commercial banking and real estate lending capabilities are core strengths.

Valley National Bank is regulated by the Office of the Comptroller of the Currency and deposits are insured by the FDIC up to applicable limits. Rates, fees, and product availability vary by individual circumstances and location.

Quick info

Category

Bank

Trading names

Valley Bank; Valley National Bank

Parent company

Valley National Bancorp

Regulatory status

FDIC-insured. OCC-regulated.

Official websitehttps://www.valley.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered addressOne Penn Plaza, New York, NY 10119

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. OCC-regulated.
Registration numberNot verified
Company statusActive
Parent companyValley National Bancorp

About this company

Main products and services

Personal and business banking; commercial real estate loans; mortgages; SBA loans

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Valley National Bank?

Start with Valley National Bank's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Valley National Bank regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Valley National Bank's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Valley National Bank has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Valley National Bank issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

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