Lender DetailsBank of America, N.A.
BankRetail Bank

Bank of America, N.A.

Also known as: Bank of America; BofA; Bank of America Auto Loans; Bank of America Home Loans; Bank of America Card Services

Bank of America is one of the largest financial institutions in the United States, serving millions of individual and business customers across the country and internationally. It is headquartered in Charlotte, North Carolina, and operates under the Bank of America name for retail banking, lending, and investment services.

For everyday consumers, Bank of America commonly offers checking and savings accounts, credit cards, auto loans, home mortgages, home equity loans, home equity lines of credit, and personal loans. Investment and wealth management services are available through Merrill, which operates as part of the same corporate family.

Bank of America runs a large branch and ATM network spanning most US states, making it accessible for customers who prefer in-branch service. It also maintains a highly rated mobile banking app that allows users to manage accounts, pay bills, transfer money, and deposit checks remotely.

The bank's Preferred Rewards programme offers tiered benefits to customers who maintain higher average balances across qualifying accounts. These benefits can include fee waivers, interest rate bonuses, and card rewards boosts, though the programme requires meeting minimum balance thresholds.

For home buyers, Bank of America Home Loans offers a range of mortgage products including conventional, FHA, and VA loans. The Digital Mortgage Experience allows applicants to complete much of the process online. Auto loans are available directly through the bank and through dealer networks.

For businesses of various sizes, Bank of America offers business checking, business credit cards, merchant services, and commercial lending. Merrill Lynch wealth management is available for higher-net-worth customers and institutional clients.

Bank of America is regulated by the Office of the Comptroller of the Currency and deposits are insured by the FDIC up to applicable limits. Rates, fees, and eligibility criteria vary by product and personal circumstances.

Quick info

Category

Bank

Trading names

Bank of America; BofA; Bank of America Auto Loans; Bank of America Home Loans; Bank of America Card Services

Parent company

Bank of America Corporation

Regulatory status

FDIC-insured. OCC-regulated national bank.

Official websitehttps://www.bankofamerica.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address100 N Tryon Street, Charlotte, NC 28255

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. OCC-regulated national bank.
Registration numberNot verified
Company statusActive
Parent companyBank of America Corporation

About this company

Main products and services

Checking and savings accounts; credit cards; auto loans; mortgages; home equity loans and HELOCs; personal loans; business banking; equipment finance; wealth management

Additional notes

Preferred Rewards programme rewards customers who hold higher deposit balances. Auto loans, home loans and credit cards are available directly or via the website. Applicants should verify current product terms directly with Bank of America.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

General public sentiment

Large institution with generally recognised brand. Customer reviews vary. Mobile banking app frequently rated positively. Some reported friction with customer service for complex issues.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Bank of America, N.A.?

Start with Bank of America, N.A.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Bank of America, N.A. regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Bank of America, N.A.'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Bank of America, N.A. has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Bank of America, N.A. issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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