Lender DetailsUpstart Network, Inc.
Personal Loans

Upstart Network, Inc.

Also known as: Upstart

Upstart is a lending platform that uses artificial intelligence and machine learning to evaluate loan applications on behalf of partner banks and credit unions. Instead of relying primarily on credit scores, Upstart's model incorporates factors such as education, employment history, and other data points to assess creditworthiness. The goal is to extend loan access to consumers who may be underserved by traditional credit scoring alone.

Upstart personal loans are unsecured and available for purposes including debt consolidation, medical expenses, home improvement, major purchases, and other costs. The application is completed entirely online through the Upstart platform, and the loan is issued by one of Upstart's bank partners. Because the actual lender varies, loan availability and terms may differ depending on which bank is funding the loan in your state.

Upstart does charge an origination fee on most loans, which is deducted from the loan proceeds. This reduces the amount you actually receive, so factor this into your borrowing calculation. There are no prepayment penalties if you want to pay the loan off early.

While Upstart aims to help consumers with thin credit files, loan rates still depend heavily on risk assessment. Borrowers seen as higher risk will receive higher rates. Compare the offer you receive from Upstart against quotes from banks, credit unions, and other online lenders before accepting. The total interest cost over the loan term is the most important number to compare.

Upstart also facilitates auto loans through its platform. The platform is not a bank and does not hold deposits. Review the full loan agreement, including the APR and all fees, before accepting any offer.

Quick info

Category

Personal Loans

Trading names

Upstart

Parent company

Not verified

Regulatory status

Not verified

Official websitehttps://www.upstart.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Loan terms and interest rate questions
  • Early repayment and settlement queries
  • Hardship and payment deferral options
  • Credit reporting and dispute processes
  • Checking lender licensing and legitimacy

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address2950 S Delaware Street, San Mateo, CA 94403

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusNot verified
Registration numberNot verified
Company statusActive
Parent companyNot verified

About this company

Main products and services

Personal loans using AI underwriting; auto loans

Additional notes

Loans are funded by partner banks. Origination fees may apply. Applicants should check which bank is originating the loan and verify current terms.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Upstart Network, Inc.?

Start with Upstart Network, Inc.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Upstart Network, Inc. regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Upstart Network, Inc.'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Upstart Network, Inc. has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Upstart Network, Inc. issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

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