Also known as: Upgrade; Upgrade Card; Upgrade Joint Loans
Upgrade is an online financial services company offering personal loans, personal lines of credit, and a hybrid credit card product. Personal loans from Upgrade can be used for debt consolidation, home improvement, major purchases, medical bills, and other expenses. The company serves consumers with a range of credit profiles, from fair to good credit.
Upgrade personal loans are unsecured, meaning no collateral is required. The application is completed online, and Upgrade offers pre-qualification with a soft credit check so you can view estimated terms without affecting your credit score. A hard inquiry occurs when you formally apply. Upgrade charges an origination fee on personal loans, which is deducted from the loan amount before funds are sent. Factor this into your borrowing calculations.
Upgrade also offers joint loan applications, which allow two borrowers to apply together. A joint applicant with stronger credit or higher income may improve the terms offered.
The Upgrade Card is a hybrid product that combines features of a credit card and a personal loan. Instead of carrying a revolving balance at variable interest rates like a standard credit card, purchases made on the Upgrade Card are converted into fixed-rate installment plans with set monthly payments. This gives users more predictable repayment than traditional revolving credit, though it also means the balance does not remain available to reuse once paid down in the same way a credit line would.
Because Upgrade serves a broad credit spectrum, rates vary significantly based on creditworthiness. Compare all offers carefully, calculate the total repayment cost, and consider credit union options before committing to any personal loan. Upgrade loans are issued through Cross River Bank and other partner banks.
Quick info
Personal Loans
Upgrade; Upgrade Card; Upgrade Joint Loans
Not verified
Not verified
2026-06-06
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Personal loans; personal credit lines; Upgrade credit card
Additional notes
Origination fees may apply. Applicants should verify current terms and check the difference between the loan and card products.Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.
No review data available for this company.
Source URLs
Date checked
2026-06-06
How do I make a complaint about Upgrade, Inc.?
Start with Upgrade, Inc.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.
Is Upgrade, Inc. regulated in the US?
Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.
How do I find Upgrade, Inc.'s official contact details?
Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.
What should I do if I think Upgrade, Inc. has treated me unfairly?
Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.
Where can I get free help with a Upgrade, Inc. issue?
Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.
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