Also known as: Umpqua Bank
Umpqua Bank is a Pacific Northwest community bank that merged with Columbia Banking System in 2023. The Umpqua Bank brand continues to be used in the marketplace while the integration with Columbia Bank progresses. The combined institution serves customers across Oregon, Washington, California, Idaho, and Nevada.
For individual customers, Umpqua Bank commonly offers checking and savings accounts, home mortgages, personal loans, and home equity products. The bank is known for a distinctive retail banking approach that has historically set it apart from more traditional community banks, including store-like branch designs and a focus on customer experience.
For businesses, Umpqua provides commercial loans, commercial real estate financing, business checking and savings, SBA lending, and treasury management. The bank serves businesses of various sizes across the Pacific Northwest and California.
For home buyers, Umpqua Mortgage offers conventional and other loan products. Personal loans are available for qualifying individual customers.
Following the 2023 merger, customers should be aware that products, platforms, and branding may change as Columbia Banking System continues to integrate the two organisations. Verifying current product availability and terms directly with the bank is advisable.
Umpqua Bank has historically been recognised for its distinctive approach to retail banking, which included store-like branch designs intended to create a more welcoming banking environment. Following the 2023 merger with Columbia Banking System, the combined entity is integrating operations while both brands remain visible in the market.
Umpqua Bank is FDIC-insured and deposits are covered up to applicable limits. Rates, fees, and product availability vary by individual circumstances and location.
Quick info
Bank
Umpqua Bank
Columbia Banking System, Inc.
FDIC-insured.
2026-06-06
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Personal and business banking; mortgages; commercial loans
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Date checked
2026-06-06
How do I make a complaint about Umpqua Bank?
Start with Umpqua Bank's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.
Is Umpqua Bank regulated in the US?
Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.
How do I find Umpqua Bank's official contact details?
Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.
What should I do if I think Umpqua Bank has treated me unfairly?
Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.
Where can I get free help with a Umpqua Bank issue?
Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.
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