Also known as: TowneBank
TowneBank is a Virginia-based community bank headquartered in Suffolk, Virginia, and publicly traded through TowneBank Corporation. It serves customers across Virginia and North Carolina, with a particular focus on the Hampton Roads region of Virginia and the Triangle area of North Carolina.
For individual customers, TowneBank commonly offers checking and savings accounts, home mortgages, personal loans, wealth management, and insurance services. The bank places emphasis on relationship banking, meaning customers often work with dedicated bankers rather than through purely transactional channels.
For businesses, TowneBank provides commercial loans, commercial real estate financing, business checking and savings, treasury management, and SBA lending. The bank is active in mortgage lending and commercial real estate across its core Virginia markets.
TowneBank Insurance is an affiliated agency offering insurance products, and TowneBank Mortgage is a recognised mortgage lending operation in the Virginia market.
For home buyers, TowneBank Mortgage offers conventional and other loan products. Personal loans are available for qualifying customers.
TowneBank is generally regarded as a community-focused institution with strong ties to the Hampton Roads and North Carolina communities it serves.
TowneBank's community focus is reflected in active sponsorship of local organisations, charities, and events in the Hampton Roads and North Carolina markets it serves. The bank has received recognition for its community banking approach and for employee satisfaction. Mortgage and insurance services are key product lines alongside standard deposit and lending products.
TowneBank is FDIC-insured and deposits are covered up to applicable limits. Rates, fees, and product availability vary by individual circumstances and location.
Quick info
Bank
TowneBank
TowneBank (publicly traded)
FDIC-insured.
2026-06-06
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Personal and business banking; mortgages; wealth management; insurance
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Date checked
2026-06-06
How do I make a complaint about TowneBank?
Start with TowneBank's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.
Is TowneBank regulated in the US?
Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.
How do I find TowneBank's official contact details?
Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.
What should I do if I think TowneBank has treated me unfairly?
Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.
Where can I get free help with a TowneBank issue?
Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.
Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.
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