Lender DetailsSoFi Bank, National Association
BankOnline Bank

SoFi Bank, National Association

Also known as: SoFi; SoFi Personal Loans; SoFi Student Loans; SoFi Home Loans

SoFi Bank is the banking subsidiary of SoFi Technologies and is regulated as a national bank under the OCC. The company began as a student loan refinancing platform and has since expanded into a broad range of personal finance products aimed primarily at younger, digitally active consumers.

For individual customers, SoFi commonly offers high-yield checking and savings accounts, personal loans, student loan refinancing, home loans, and credit cards. The bank also provides investing and retirement account services through the SoFi Invest platform, making it a broad financial services app for customers who want to manage banking, borrowing, and investing in one place.

SoFi operates entirely online with no physical branches. All products are managed through its mobile app or website. The app is generally well reviewed for ease of use, and SoFi has invested significantly in its digital experience.

SoFi personal loans typically carry no origination fees and no prepayment penalties, which can make them attractive for well-qualified borrowers compared to some other lenders. Rates depend on the applicant's credit profile and other factors.

SoFi members, meaning those who hold at least one SoFi product, may access various benefits including career coaching, financial planning resources, and rate discounts on certain products. These member perks are a deliberate part of SoFi's approach to customer retention.

For home buyers, SoFi Home Loans offers conventional and jumbo mortgage products. Student loan refinancing products cover both federal and private student loans, though refinancing federal loans into a private loan removes access to federal repayment protections.

SoFi Bank is regulated by the Office of the Comptroller of the Currency and deposits are insured by the FDIC up to applicable limits. Rates, fees, and eligibility vary by product and individual circumstances.

Quick info

Category

Bank

Trading names

SoFi; SoFi Personal Loans; SoFi Student Loans; SoFi Home Loans

Parent company

SoFi Technologies, Inc.

Regulatory status

FDIC-insured. OCC-regulated national bank.

Official websitehttps://www.sofi.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address234 1st Street, San Francisco, CA 94105

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. OCC-regulated national bank.
Registration numberNot verified
Company statusActive
Parent companySoFi Technologies, Inc.

About this company

Main products and services

High-yield savings; checking; personal loans; student loan refinancing; home loans; investing; credit cards

Additional notes

SoFi members may access various rate and fee benefits. Student loan refinancing is a well-known product. Applicants should verify current eligibility criteria and product terms.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

General public sentiment

Frequently cited for competitive rates and modern app experience. Student loan refinancing is a recognised use case. Some noted complexity in certain account processes.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about SoFi Bank, National Association?

Start with SoFi Bank, National Association's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is SoFi Bank, National Association regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find SoFi Bank, National Association's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think SoFi Bank, National Association has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a SoFi Bank, National Association issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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