Lender DetailsSantander Bank, N.A.
BankRetail Bank

Santander Bank, N.A.

Also known as: Santander; Santander Bank; Santander Mortgage; Santander Personal Loans

Santander Bank is the US retail banking subsidiary of Banco Santander, a large global bank headquartered in Spain. In the United States, Santander Bank operates primarily in the Northeast, with branches concentrated in Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, New Hampshire, and Washington D.C.

For individual customers, Santander Bank commonly offers checking and savings accounts, credit cards, home mortgages, personal loans, and auto loans. The bank serves customers through a network of physical branches in its northeastern markets as well as online and mobile banking channels.

Santander Consumer USA is a separate and distinct entity from Santander Bank. It is a major auto lender operating nationally with a broad credit spectrum, and consumers looking for auto financing should be aware that this entity is different from Santander Bank's retail banking business.

For businesses, Santander Bank provides business checking and savings accounts, business credit cards, commercial loans, and SBA lending. Commercial banking and middle-market lending are areas of activity for the bank.

For home buyers, Santander Mortgage offers conventional loan options. Personal loans are available for qualifying customers through the bank's retail lending products.

Santander Bank's mobile app allows customers to manage accounts, pay bills, transfer money, and deposit checks. Customer service is available through branches, phone, and digital channels.

Santander Bank is regulated by the Office of the Comptroller of the Currency and deposits are insured by the FDIC up to applicable limits. Rates, fees, and product availability vary by individual circumstances and location.

Quick info

Category

Bank

Trading names

Santander; Santander Bank; Santander Mortgage; Santander Personal Loans

Parent company

Santander Holdings USA (Banco Santander S.A.)

Regulatory status

FDIC-insured. OCC-regulated national bank.

Official websitehttps://www.santanderbank.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address75 State Street, Boston, MA 02109

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. OCC-regulated national bank.
Registration numberNot verified
Company statusActive
Parent companySantander Holdings USA (Banco Santander S.A.)

About this company

Main products and services

Checking and savings; credit cards; mortgages; personal loans; auto loans; business banking

Additional notes

Santander Consumer USA is a separate auto lending subsidiary. Applicants should verify current product terms and geographic availability.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Santander Bank, N.A.?

Start with Santander Bank, N.A.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Santander Bank, N.A. regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Santander Bank, N.A.'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Santander Bank, N.A. has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Santander Bank, N.A. issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

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