Lender DetailsMarcus by Goldman Sachs
BankOnline Bank

Marcus by Goldman Sachs

Also known as: Marcus; Marcus Personal Loans; Goldman Sachs Bank USA

Marcus by Goldman Sachs is the consumer-facing banking brand of Goldman Sachs Bank USA, launched in 2016. It was created to bring Goldman Sachs's financial capabilities to everyday consumers rather than only institutional and ultra-high-net-worth clients, the traditional focus of the Goldman Sachs business.

For individual customers, Marcus primarily offers high-yield savings accounts, certificates of deposit, and personal loans. The savings and CD products have frequently offered competitive interest rates compared to traditional banks, and they carry no monthly fees. Marcus operates as an online bank with no physical branches, so all account management is handled through the website or mobile app.

Marcus Personal Loans are unsecured loans designed for purposes such as debt consolidation, home improvement, and major purchases. These loans have historically carried no origination fees, no prepayment penalties, and no late fees, though consumers should verify current terms before applying. Rates depend on the applicant's credit profile and other factors.

Marcus also participates in the Apple Card programme, with Goldman Sachs acting as the issuing bank for the Apple Card credit card. This is a co-branded product with Apple and is managed separately from the core Marcus savings and loans business.

Marcus is best suited to consumers who are comfortable managing finances entirely online and who are looking for straightforward savings and personal lending products without complex fee structures.

Goldman Sachs has periodically reviewed and adjusted the Marcus product lineup, so consumers should check the current product range at marcus.com before assuming all product types remain available.

Goldman Sachs Bank USA is FDIC-insured and deposits are covered up to applicable limits. Rates, eligibility, and product terms are subject to change.

Quick info

Category

Bank

Trading names

Marcus; Marcus Personal Loans; Goldman Sachs Bank USA

Parent company

Goldman Sachs Group, Inc.

Regulatory status

FDIC-insured.

Official websitehttps://www.marcus.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address200 West Street, New York, NY 10282

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured.
Registration numberNot verified
Company statusActive
Parent companyGoldman Sachs Group, Inc.

About this company

Main products and services

High-yield savings; CDs; personal loans; no-fee credit cards (Apple Card partnership)

Additional notes

No origination fees or prepayment penalties on personal loans as of recent checks. Applicants should verify current product terms and availability.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

General public sentiment

Praised for high-yield savings rates and transparent personal loan terms. No physical branches.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Marcus by Goldman Sachs?

Start with Marcus by Goldman Sachs's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Marcus by Goldman Sachs regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Marcus by Goldman Sachs's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Marcus by Goldman Sachs has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Marcus by Goldman Sachs issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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