Lender DetailsKeyBank National Association
BankRetail Bank

KeyBank National Association

Also known as: KeyBank; KeyBank Mortgage; KeyBank Personal Loans

KeyBank is a large regional bank headquartered in Cleveland, Ohio, and a subsidiary of KeyCorp. It serves customers primarily in the Midwest, Pacific Northwest, and Northeast, with branches and ATMs across states including Ohio, Michigan, Indiana, Colorado, Washington, Oregon, Idaho, Alaska, Maine, Vermont, New York, and others.

For individual customers, KeyBank commonly offers checking and savings accounts, credit cards, home mortgages, personal loans, and home equity products. The bank provides online and mobile banking tools for account management, bill payment, fund transfers, and mobile check deposit.

For businesses, KeyBank offers business checking and savings accounts, business credit cards, commercial loans, SBA loans, and treasury management. Key Equipment Finance is a recognised commercial division that provides equipment financing and leasing for businesses across a wide range of industries, including healthcare, technology, and industrial sectors.

For home buyers, KeyBank Mortgage offers conventional, FHA, VA, and jumbo loan options. Applications can be started online or at a branch. Personal loans are available for qualifying customers.

KeyBank generally positions itself as a relationship-focused bank within its regional markets, offering dedicated support for personal and business banking customers. Its geographic footprint spans from the Great Lakes region across to the Pacific Northwest, which gives it a broader national reach than many strictly regional institutions.

KeyBank is regulated by the Office of the Comptroller of the Currency and deposits are insured by the FDIC up to applicable limits. Rates, fees, and eligibility criteria vary by product and individual circumstances.

Quick info

Category

Bank

Trading names

KeyBank; KeyBank Mortgage; KeyBank Personal Loans

Parent company

KeyCorp

Regulatory status

FDIC-insured. OCC-regulated national bank.

Official websitehttps://www.key.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address127 Public Square, Cleveland, OH 44114

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. OCC-regulated national bank.
Registration numberNot verified
Company statusActive
Parent companyKeyCorp

About this company

Main products and services

Checking and savings; credit cards; mortgages; personal loans; business banking; equipment finance

Additional notes

Key Equipment Finance is a recognised commercial equipment lending division. Applicants should check current product availability.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about KeyBank National Association?

Start with KeyBank National Association's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is KeyBank National Association regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find KeyBank National Association's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think KeyBank National Association has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a KeyBank National Association issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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