Lender DetailsFirst Internet Bank of Indiana
BankOnline Bank

First Internet Bank of Indiana

Also known as: First Internet Bank

First Internet Bank of Indiana is an online-only bank headquartered in Fishers, Indiana, and one of the first state-chartered internet banks established in the United States, having launched in 1999. It offers banking products entirely through digital channels with no physical branches.

For individual customers, First Internet Bank commonly offers high-yield savings accounts, checking accounts, certificates of deposit, money market accounts, home mortgages, and personal loans. The bank's deposit products are available to customers nationally through its online platform.

For home buyers, First Internet Bank Mortgage offers conventional and other loan products. The bank's mortgage products are available in most states through its online application process.

For businesses, First Internet Bank provides small business loans, SBA lending, business checking and savings, and commercial real estate financing.

Because First Internet Bank has no branches, all banking activity is handled online, through the mobile app, or by phone. This suits customers who are comfortable with fully digital banking but is not appropriate for those who need in-person service.

First Internet Bank is a subsidiary of First Internet Bancorp and is publicly traded.

First Internet Bank of Indiana is publicly traded and has a long track record as one of the US's first fully online banks. Its deposit and mortgage products are available nationally, making it accessible to consumers regardless of location. The bank is suited to customers who are comfortable managing finances entirely online.

First Internet Bank is FDIC-insured and deposits are covered up to applicable limits. Rates, fees, and product availability vary by individual circumstances.

Quick info

Category

Bank

Trading names

First Internet Bank

Parent company

First Internet Bancorp

Regulatory status

FDIC-insured.

Official websitehttps://www.firstib.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

Want to feel clearer about your money?

Ask Fin gives you simple tools for budgeting, spotting savings, exploring income ideas and building better money habits. General guidance only — not regulated advice.

Start with Ask Fin — free

Contact details

PhoneNot verified
EmailNot verified
Registered address8701 East 116th Street, Fishers, IN 46038

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured.
Registration numberNot verified
Company statusActive
Parent companyFirst Internet Bancorp

About this company

Main products and services

Online savings; CDs; mortgages; personal loans; small business loans

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about First Internet Bank of Indiana?

Start with First Internet Bank of Indiana's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is First Internet Bank of Indiana regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find First Internet Bank of Indiana's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think First Internet Bank of Indiana has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a First Internet Bank of Indiana issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

Other Bank companies