Lender DetailsFirst Hawaiian Bank
BankRegional Bank

First Hawaiian Bank

Also known as: First Hawaiian Bank

First Hawaiian Bank is the largest bank in Hawaii by assets, headquartered in Honolulu and serving customers across Hawaii, Guam, and Palau. It is a publicly traded company and a major financial institution in the Pacific region.

For individual customers, First Hawaiian Bank commonly offers checking and savings accounts, credit cards, home mortgages, auto loans, personal loans, and wealth management services. The bank operates a network of branches across the Hawaiian islands and in Guam and Palau, along with digital banking channels.

For businesses, First Hawaiian provides commercial loans, commercial real estate financing, business checking and savings, SBA lending, and treasury management. The bank serves businesses of various sizes in its Pacific island markets, including tourism, retail, real estate, and government-related enterprises.

For home buyers, First Hawaiian Mortgage offers conventional and other loan products tailored to Hawaii's real estate market. Credit cards and personal loans are available for qualifying customers.

First Hawaiian Bank has operated in Hawaii for more than 160 years and has deep roots in the community. Its scale and history make it a central institution for personal and commercial banking in the state.

First Hawaiian Bank is publicly traded and serves as a central financial institution for Hawaii's economy. Its long history in the state and extensive branch network across the islands make it accessible to most Hawaii residents. The bank also serves customers in Guam and Palau, which are US territories in the Pacific.

First Hawaiian Bank is FDIC-insured and deposits are covered up to applicable limits. Rates, fees, and product availability are primarily relevant to Hawaii and Pacific island markets.

Quick info

Category

Bank

Trading names

First Hawaiian Bank

Parent company

First Hawaiian, Inc.

Regulatory status

FDIC-insured.

Official websitehttps://www.firsthawaiianbank.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address999 Bishop Street, Honolulu, HI 96813

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured.
Registration numberNot verified
Company statusActive
Parent companyFirst Hawaiian, Inc.

About this company

Main products and services

Personal and business banking; mortgages; auto loans; credit cards; commercial loans

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about First Hawaiian Bank?

Start with First Hawaiian Bank's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is First Hawaiian Bank regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find First Hawaiian Bank's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think First Hawaiian Bank has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a First Hawaiian Bank issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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