Also known as: First Citizens Bank
First Citizens Bank is a large regional bank headquartered in Raleigh, North Carolina, and a subsidiary of First Citizens BancShares. It has grown substantially in recent years and became significantly larger following its acquisition of the assets of Silicon Valley Bridge Bank in 2023, the successor to Silicon Valley Bank after that institution's failure.
For individual customers, First Citizens Bank commonly offers checking and savings accounts, personal loans, home mortgages, auto loans, and home equity products. The bank serves customers across a wide geographic footprint that spans multiple US regions, with branches in a number of states including the Carolinas, California, Virginia, and others.
For businesses, First Citizens provides business checking and savings, commercial loans, equipment finance, and SBA lending. The bank's equipment finance division, formerly associated with CIT Group, is a recognised commercial lending operation for businesses acquiring machinery, vehicles, and technology.
First Citizens Bank operates a mobile banking app that supports account management, fund transfers, bill pay, and check deposit. The bank also maintains physical branches for customers who prefer in-person service.
For home buyers, First Citizens offers conventional mortgage and home equity products. Personal and auto loans are available for qualifying customers.
The bank has a long operating history in the Carolinas and has expanded its national presence through strategic acquisitions. Its growth means product availability and branch access can vary significantly by region.
First Citizens Bank is a state-chartered member bank regulated by the Federal Reserve and is FDIC-insured up to applicable limits. Rates, fees, and eligibility vary by product and individual circumstances.
Quick info
Bank
First Citizens Bank
First Citizens BancShares, Inc.
FDIC-insured. State-chartered member bank.
2026-06-06
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Checking and savings; personal loans; mortgages; auto loans; business banking; equipment finance
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Date checked
2026-06-06
How do I make a complaint about First-Citizens Bank & Trust Company?
Start with First-Citizens Bank & Trust Company's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.
Is First-Citizens Bank & Trust Company regulated in the US?
Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.
How do I find First-Citizens Bank & Trust Company's official contact details?
Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.
What should I do if I think First-Citizens Bank & Trust Company has treated me unfairly?
Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.
Where can I get free help with a First-Citizens Bank & Trust Company issue?
Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.
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