Lender DetailsCustomers Bank
BankRegional Bank

Customers Bank

Also known as: Customers Bank

Customers Bank is a Pennsylvania-based bank headquartered in West Reading and a subsidiary of Customers Bancorp. It serves customers across the northeastern and southeastern United States with a digital-first banking approach combined with a modest branch presence.

For individual customers, Customers Bank commonly offers checking and savings accounts, home mortgages, personal loans, and commercial lending products. The bank has developed digital banking tools that allow customers to manage accounts and apply for products online.

For businesses, Customers Bank provides commercial loans, commercial real estate financing, business checking and savings, SBA lending, and treasury management. The bank serves small and medium-sized businesses and has been active in government-backed lending programmes.

Customers Bank gained broader attention through its participation in pandemic-era lending programmes including PPP loans. It has also developed a specialisation in digital-asset friendly banking for certain business clients, though this is subject to regulatory developments.

For home buyers, Customers Bank Mortgage offers conventional and other loan products. Personal loans are available for qualifying individual customers.

Customers Bank gained broader public attention through its participation in PPP lending during the pandemic period. The bank has also been active in digital-asset friendly banking services for certain business clients, though this area is subject to ongoing regulatory developments. Consumers and businesses should verify current product availability and terms.

Customers Bancorp is publicly traded and has developed a profile as a digitally forward community bank. The bank is active in SBA lending and commercial banking alongside its retail banking operations and serves customers across the northeastern and southeastern United States.

Customers Bank is FDIC-insured and deposits are covered up to applicable limits. Rates, fees, and product availability vary by individual circumstances and location.

Quick info

Category

Bank

Trading names

Customers Bank

Parent company

Customers Bancorp, Inc.

Regulatory status

FDIC-insured.

Official websitehttps://www.customersbank.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address701 Reading Avenue, West Reading, PA 19611

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured.
Registration numberNot verified
Company statusActive
Parent companyCustomers Bancorp, Inc.

About this company

Main products and services

Personal and business banking; mortgages; commercial loans; digital banking

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Customers Bank?

Start with Customers Bank's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Customers Bank regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Customers Bank's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Customers Bank has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Customers Bank issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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