Lender DetailsCitizens Bank Student Loans
Student Loans

Citizens Bank Student Loans

Also known as: Citizens Bank Student Loans; Citizens Education Finance

Citizens Bank offers private student loans for undergraduate and graduate students through its Citizens One brand. It is a traditional regional bank with a branch presence in the northeastern United States, though its student loan products are available nationally online.

Before applying for any private student loan, you should always complete the FAFSA first and fully explore federal student loan options. Federal loans from the US Department of Education include benefits such as income-driven repayment, deferment during financial hardship, and access to forgiveness programs. These protections are not available with private loans from Citizens or any other private lender.

Citizens commonly offers a multi-year approval feature, which is designed to allow qualifying borrowers to secure financing for multiple years of school without reapplying each year, provided the borrower continues to meet eligibility requirements. This can reduce the administrative burden for multi-year programs.

Interest rates on Citizens student loans are available in fixed and variable forms. Fixed rates provide payment stability. Variable rates can change over time as market conditions shift. The rate you qualify for depends on your credit profile and that of any co-signer.

Most students without an established credit history apply with a co-signer. Citizens commonly offers a co-signer release option after the borrower makes a defined number of consecutive on-time payments and meets credit requirements at that time.

Repayment options typically include full deferment while in school, interest-only payments during school, or immediate full repayment. Starting payments earlier generally reduces total interest cost.

When comparing Citizens against other private lenders, review the annual percentage rate for your full loan term, total repayment cost, and all fees. Getting quotes from multiple lenders before committing is always advisable.

Quick info

Category

Student Loans

Trading names

Citizens Bank Student Loans; Citizens Education Finance

Parent company

Citizens Financial Group

Regulatory status

FDIC-insured. Division of Citizens Bank, N.A.

Official websitehttps://www.citizensbank.com/student-loans
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Repayment plan questions
  • Income-driven repayment enquiries
  • Deferment and forbearance options
  • Loan forgiveness programme information
  • Servicer transfer and account access

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. Is this a federal or private student loan?
  2. What repayment plans are available to me?
  3. How do I apply for income-driven repayment?
  4. What deferment or forbearance options exist?
  5. How do I dispute information on my account?

Useful official links

Want to feel clearer about your money?

Ask Fin gives you simple tools for budgeting, spotting savings, exploring income ideas and building better money habits. General guidance only — not regulated advice.

Start with Ask Fin — free

Contact details

PhoneNot verified
EmailNot verified
Registered addressOne Citizens Plaza, Providence, RI 02903

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. Division of Citizens Bank, N.A.
Registration numberNot verified
Company statusActive
Parent companyCitizens Financial Group

About this company

Main products and services

Private student loans; student loan refinancing

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

Is my loan with Citizens Bank Student Loans a federal or private loan?

Check your account at StudentAid.gov to see federal loan details. If your loan does not appear there, it is likely a private loan. Your loan agreement or promissory note will also state whether it is federal or private.

What repayment options does Citizens Bank Student Loans offer?

For federal loans, income-driven repayment plans are generally available regardless of which servicer handles your account. For private loans, options depend on the lender's own hardship programmes. Ask your servicer specifically about deferment, forbearance and income-based options.

How do I complain about Citizens Bank Student Loans?

For federal loan servicer complaints, contact the FSA Feedback System at studentaid.gov/feedback-center. For private loan complaints, use the CFPB complaint portal at consumerfinance.gov/complaint.

What happens to my loan if Citizens Bank Student Loans changes?

Federal student loan servicers can change. Your loans and their terms remain the same. Always update your contact information at StudentAid.gov.

Where can I get free help with my student loans?

StudentAid.gov has free tools and information on repayment options. The CFPB has a student loan guide. Be wary of companies that charge fees for help with student loan repayment plans you can access for free.

Student loans are complex — get clear on where you stand

Check your federal loans at StudentAid.gov. Ask Fin's free tools can help with budgeting around loan payments.

Try Ask Fin's budget tools

Free — no payment details needed.

Other Student Loans companies