Lender DetailsSallie Mae Bank
Student Loans

Sallie Mae Bank

Also known as: Sallie Mae; Sallie Mae Co-Signer Loans

Sallie Mae is one of the most widely recognized private student loan providers in the United States. It offers undergraduate, graduate, and professional school loan products, as well as loans for career training programs and community college students.

Before considering any private loan, it is worth noting that federal student loans from the US Department of Education should always be explored first. Federal loans come with income-driven repayment options, deferment and forbearance protections, and potential forgiveness programs that private loans simply do not offer. The Free Application for Federal Student Aid, known as FAFSA, is the starting point for federal aid.

Sallie Mae offers private loans when federal aid, scholarships, and grants do not cover the full cost of attendance. These are credit-based products, meaning the interest rate you receive depends on your credit history and income. Most undergraduate borrowers apply with a creditworthy co-signer, such as a parent, which can improve the likelihood of approval and result in a lower rate.

Rates on Sallie Mae loans are available as fixed or variable. Fixed rates stay the same for the life of the loan. Variable rates can move up or down based on market indexes, which introduces some uncertainty over time.

Sallie Mae commonly offers a co-signer release option, meaning a co-signer can potentially be removed from the loan after the borrower meets certain qualifying criteria, such as making a set number of on-time payments and passing a credit review. This feature is not automatic and requires an application.

Repayment options include deferring payments while in school, making interest-only payments during school, or beginning full principal and interest payments immediately. Starting repayment early reduces the total interest paid over the life of the loan.

When comparing private student loan offers, look at the annual percentage rate, not just the headline interest rate, as well as any origination fees, repayment flexibility, and customer service reputation before making a decision.

Quick info

Category

Student Loans

Trading names

Sallie Mae; Sallie Mae Co-Signer Loans

Parent company

SLM Corporation

Regulatory status

FDIC-insured.

Official websitehttps://www.salliemae.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Repayment plan questions
  • Income-driven repayment enquiries
  • Deferment and forbearance options
  • Loan forgiveness programme information
  • Servicer transfer and account access

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. Is this a federal or private student loan?
  2. What repayment plans are available to me?
  3. How do I apply for income-driven repayment?
  4. What deferment or forbearance options exist?
  5. How do I dispute information on my account?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address300 Continental Drive, Newark, DE 19713

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured.
Registration numberNot verified
Company statusActive
Parent companySLM Corporation

About this company

Main products and services

Private student loans; undergraduate and graduate student loans; co-signed student loans

Additional notes

Private student loans are separate from federal student loans. Rates and terms depend on creditworthiness. Co-signers can help qualifying students access lower rates. Applicants should exhaust federal aid options before considering private loans.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

Is my loan with Sallie Mae Bank a federal or private loan?

Check your account at StudentAid.gov to see federal loan details. If your loan does not appear there, it is likely a private loan. Your loan agreement or promissory note will also state whether it is federal or private.

What repayment options does Sallie Mae Bank offer?

For federal loans, income-driven repayment plans are generally available regardless of which servicer handles your account. For private loans, options depend on the lender's own hardship programmes. Ask your servicer specifically about deferment, forbearance and income-based options.

How do I complain about Sallie Mae Bank?

For federal loan servicer complaints, contact the FSA Feedback System at studentaid.gov/feedback-center. For private loan complaints, use the CFPB complaint portal at consumerfinance.gov/complaint.

What happens to my loan if Sallie Mae Bank changes?

Federal student loan servicers can change. Your loans and their terms remain the same. Always update your contact information at StudentAid.gov.

Where can I get free help with my student loans?

StudentAid.gov has free tools and information on repayment options. The CFPB has a student loan guide. Be wary of companies that charge fees for help with student loan repayment plans you can access for free.

Student loans are complex — get clear on where you stand

Check your federal loans at StudentAid.gov. Ask Fin's free tools can help with budgeting around loan payments.

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