Also known as: Citizens; Citizens Bank; Citizens Student Loans; Citizens Home Mortgage; Citizens Bank Co-Signer Loans
Citizens Bank is a large regional bank headquartered in Providence, Rhode Island, and a subsidiary of Citizens Financial Group. It serves customers primarily in the Northeast, Mid-Atlantic, and Midwest, with branches and ATMs across states including Rhode Island, Massachusetts, Connecticut, New Hampshire, Vermont, Maine, New York, Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Ohio, and Michigan.
For individual customers, Citizens Bank commonly offers checking and savings accounts, credit cards, home mortgages, personal loans, student loans, and auto loans. The bank is particularly recognised for its student loan refinancing products and its co-signer loan options for personal borrowers who benefit from having a creditworthy co-applicant.
Citizens Bank offers a mobile banking app that allows customers to manage accounts, pay bills, deposit checks, and transfer funds. For customers within its regional footprint, the bank maintains a network of physical branches and ATMs.
For businesses, Citizens provides business checking and savings, business credit cards, commercial loans, SBA loans, and treasury management services. Commercial banking and middle-market lending are recognised areas of the bank's business activity.
For home buyers, Citizens Mortgage offers conventional, FHA, and VA loan options. Student loan refinancing products through Citizens are available for borrowers looking to consolidate or reduce rates on existing education debt.
Citizens Bank is regulated by the Office of the Comptroller of the Currency and deposits are insured by the FDIC up to applicable limits. Rates, fees, and product availability vary by individual circumstances and location. Applicants should verify state availability before applying.
Quick info
Bank
Citizens; Citizens Bank; Citizens Student Loans; Citizens Home Mortgage; Citizens Bank Co-Signer Loans
Citizens Financial Group
FDIC-insured. OCC-regulated national bank.
2026-06-06
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Checking and savings; credit cards; mortgages; personal loans; student loans; auto loans; business banking
Additional notes
Known for student loan refinancing and co-signer loan options. Applicants should verify state availability and current terms.Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.
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Source URLs
Date checked
2026-06-06
How do I make a complaint about Citizens Bank, N.A.?
Start with Citizens Bank, N.A.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.
Is Citizens Bank, N.A. regulated in the US?
Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.
How do I find Citizens Bank, N.A.'s official contact details?
Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.
What should I do if I think Citizens Bank, N.A. has treated me unfairly?
Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.
Where can I get free help with a Citizens Bank, N.A. issue?
Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.
Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.
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