Lender DetailsCitizens Bank, N.A.
BankRetail Bank

Citizens Bank, N.A.

Also known as: Citizens; Citizens Bank; Citizens Student Loans; Citizens Home Mortgage; Citizens Bank Co-Signer Loans

Citizens Bank is a large regional bank headquartered in Providence, Rhode Island, and a subsidiary of Citizens Financial Group. It serves customers primarily in the Northeast, Mid-Atlantic, and Midwest, with branches and ATMs across states including Rhode Island, Massachusetts, Connecticut, New Hampshire, Vermont, Maine, New York, Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Ohio, and Michigan.

For individual customers, Citizens Bank commonly offers checking and savings accounts, credit cards, home mortgages, personal loans, student loans, and auto loans. The bank is particularly recognised for its student loan refinancing products and its co-signer loan options for personal borrowers who benefit from having a creditworthy co-applicant.

Citizens Bank offers a mobile banking app that allows customers to manage accounts, pay bills, deposit checks, and transfer funds. For customers within its regional footprint, the bank maintains a network of physical branches and ATMs.

For businesses, Citizens provides business checking and savings, business credit cards, commercial loans, SBA loans, and treasury management services. Commercial banking and middle-market lending are recognised areas of the bank's business activity.

For home buyers, Citizens Mortgage offers conventional, FHA, and VA loan options. Student loan refinancing products through Citizens are available for borrowers looking to consolidate or reduce rates on existing education debt.

Citizens Bank is regulated by the Office of the Comptroller of the Currency and deposits are insured by the FDIC up to applicable limits. Rates, fees, and product availability vary by individual circumstances and location. Applicants should verify state availability before applying.

Quick info

Category

Bank

Trading names

Citizens; Citizens Bank; Citizens Student Loans; Citizens Home Mortgage; Citizens Bank Co-Signer Loans

Parent company

Citizens Financial Group

Regulatory status

FDIC-insured. OCC-regulated national bank.

Official websitehttps://www.citizensbank.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered addressOne Citizens Plaza, Providence, RI 02903

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. OCC-regulated national bank.
Registration numberNot verified
Company statusActive
Parent companyCitizens Financial Group

About this company

Main products and services

Checking and savings; credit cards; mortgages; personal loans; student loans; auto loans; business banking

Additional notes

Known for student loan refinancing and co-signer loan options. Applicants should verify state availability and current terms.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Citizens Bank, N.A.?

Start with Citizens Bank, N.A.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Citizens Bank, N.A. regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Citizens Bank, N.A.'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Citizens Bank, N.A. has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Citizens Bank, N.A. issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

Free — no payment details needed.

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