Lender DetailsCitibank Personal Loans
Personal Loans

Citibank Personal Loans

Also known as: Citi Personal Loan; Citi Flex Loan

Citibank offers personal loan options to eligible customers, primarily through a product called Citi Flex Loan, which is available to existing Citi credit card holders. Rather than a traditional standalone personal loan that anyone can apply for, the Citi Flex Loan allows eligible Citi credit card customers to borrow a fixed amount against their available credit limit at a fixed interest rate, repaid in equal monthly installments over a set term.

This structure means you do not need to open a new account or go through a separate credit application. Instead, the loan is drawn from your existing Citi credit card credit line. Payments are added to your monthly credit card bill as a separate fixed installment, distinct from any revolving balance you may also carry.

Because the Citi Flex Loan uses your existing credit line, the amount you can borrow is limited to your available credit. If you use the Flex Loan, your available revolving credit on the card decreases by the loan amount. This is worth considering if you rely on that credit line for other purposes.

Rates on Citi Flex Loans are generally lower than the standard purchase APR on the credit card, which can make it a practical way for existing Citi cardholders to access credit at a more predictable cost than carrying a revolving balance.

Citi personal loan products are not available to the general public as open-application products. If you are not a Citi credit card customer, you would need to become one before accessing these products. Compare this option against personal loan offers from banks, credit unions, and online lenders to find the best terms for your situation. Citibank is FDIC-insured.

Quick info

Category

Personal Loans

Trading names

Citi Personal Loan; Citi Flex Loan

Parent company

Citigroup Inc.

Regulatory status

FDIC-insured. Division of Citibank, N.A.

Official websitehttps://www.citi.com/personal-loans
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Loan terms and interest rate questions
  • Early repayment and settlement queries
  • Hardship and payment deferral options
  • Credit reporting and dispute processes
  • Checking lender licensing and legitimacy

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address399 Park Avenue, New York, NY 10022

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. Division of Citibank, N.A.
Registration numberNot verified
Company statusActive
Parent companyCitigroup Inc.

About this company

Main products and services

Personal loans for existing Citi customers

Additional notes

Primarily available to existing Citi customers and credit card holders.

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Citibank Personal Loans?

Start with Citibank Personal Loans's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Citibank Personal Loans regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Citibank Personal Loans's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Citibank Personal Loans has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Citibank Personal Loans issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

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