Lender DetailsCathay Bank
BankRegional Bank

Cathay Bank

Also known as: Cathay Bank

Cathay Bank is a regional bank headquartered in Los Angeles, California, and a subsidiary of Cathay General Bancorp. It was founded to serve Chinese-American communities and has historically been an important financial institution for Chinese-speaking consumers and business owners. The bank offers services in English, Mandarin, and Cantonese, which makes it accessible to customers more comfortable in Chinese languages.

For individual customers, Cathay Bank commonly offers checking and savings accounts, home mortgages, personal loans, and wealth management services. The bank serves both everyday consumers and more affluent clients in the communities it targets.

For businesses, Cathay provides business checking and savings, commercial loans, commercial real estate financing, SBA lending, and international banking services. International trade finance and cross-border banking services are areas where Cathay has developed particular expertise, given its customer base's connections to Asia.

Cathay Bank operates branches across California, New York, Texas, Illinois, Washington, Georgia, Massachusetts, New Jersey, Nevada, and other states with significant Chinese-American communities. It also has representative offices in Asia.

For home buyers, Cathay Mortgage offers conventional and other loan products. Personal loans are available for qualifying customers.

Cathay Bank serves as an important financial bridge for Chinese-American entrepreneurs and families with business or personal financial connections between the United States and Asia. Its bilingual service and international banking capabilities make it a distinctive option compared to general-purpose retail banks in its markets.

Cathay Bank is FDIC-insured and deposits are covered up to applicable limits. Rates, fees, and product availability vary by individual circumstances and location.

Quick info

Category

Bank

Trading names

Cathay Bank

Parent company

Cathay General Bancorp

Regulatory status

FDIC-insured.

Official websitehttps://www.cathaybank.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address777 North Broadway, Los Angeles, CA 90012

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured.
Registration numberNot verified
Company statusActive
Parent companyCathay General Bancorp

About this company

Main products and services

Personal and business banking; mortgages; commercial loans

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Cathay Bank?

Start with Cathay Bank's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Cathay Bank regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Cathay Bank's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Cathay Bank has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Cathay Bank issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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