Lender DetailsBerkshire Bank
BankRegional Bank

Berkshire Bank

Also known as: Berkshire Bank

Berkshire Bank is a regional bank headquartered in Boston, Massachusetts, and a subsidiary of Berkshire Hills Bancorp. It serves customers across New England and the Mid-Atlantic, with branches in Massachusetts, New York, Connecticut, Vermont, and other states.

For individual customers, Berkshire Bank commonly offers checking and savings accounts, home mortgages, personal loans, and home equity products. The bank provides both in-branch service and digital banking through its mobile app and online platform.

For businesses, Berkshire provides commercial loans, commercial real estate financing, business checking and savings, SBA lending, and treasury management. The bank serves small and medium-sized businesses across its New England and Mid-Atlantic markets.

For home buyers, Berkshire Mortgage offers conventional and other loan products. Personal loans are available for qualifying individual customers.

Berkshire Bank has undergone strategic changes in recent years, including narrowing its geographic footprint to focus on core New England and New York markets. The bank positions itself as a community-focused institution within these markets.

Berkshire Bank has gone through a strategic repositioning in recent years, narrowing its geographic focus to core New England and New York markets. The bank has received recognition for community reinvestment activities and its engagement with underserved borrowers. It serves both individual consumers and businesses across its northeastern footprint.

Berkshire Hills Bancorp is publicly traded and has refocused its operations on core New England and New York markets in recent years. The bank is active in community reinvestment and has been recognised for its commitment to underserved borrowers and communities.

Berkshire Bank is FDIC-insured and deposits are covered up to applicable limits. Rates, fees, and product availability vary by individual circumstances and location.

Quick info

Category

Bank

Trading names

Berkshire Bank

Parent company

Berkshire Hills Bancorp, Inc.

Regulatory status

FDIC-insured.

Official websitehttps://www.berkshirebank.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address60 State Street, Boston, MA 02109

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured.
Registration numberNot verified
Company statusActive
Parent companyBerkshire Hills Bancorp, Inc.

About this company

Main products and services

Personal and business banking; mortgages; commercial loans

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about Berkshire Bank?

Start with Berkshire Bank's internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is Berkshire Bank regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find Berkshire Bank's official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think Berkshire Bank has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a Berkshire Bank issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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