Lender DetailsBankUnited, N.A.
BankRegional Bank

BankUnited, N.A.

Also known as: BankUnited

BankUnited is a regional bank headquartered in Miami Lakes, Florida, and a subsidiary of BankUnited, Inc. It serves customers primarily in Florida and the northeastern United States, with a particular emphasis on commercial banking, multifamily lending, and real estate finance.

For individual customers, BankUnited commonly offers personal checking and savings accounts, home mortgages, and personal loans. The bank's consumer banking operations are more concentrated in Florida, where it maintains a branch network.

For businesses, BankUnited provides commercial loans, commercial real estate financing, multifamily lending, business deposit accounts, and treasury management services. Commercial real estate and multifamily lending are recognised areas of the bank's lending activity.

BankUnited has expanded its northeastern presence in recent years, particularly in the New York market, focusing primarily on commercial and business clients rather than consumer retail customers.

For home buyers, BankUnited Mortgage offers conventional and other loan products primarily in its Florida markets. Business and commercial lending is available in both Florida and select northeastern markets.

BankUnited was refounded in 2010 after the prior institution failed and was acquired by investors. The refounded bank has built a commercial banking business with a meaningful presence in Florida and the Northeast, particularly in commercial real estate and multifamily lending. Its consumer retail banking is most active in Florida.

BankUnited is regulated by the Office of the Comptroller of the Currency and deposits are insured by the FDIC up to applicable limits. Rates, fees, and product availability vary by individual circumstances and location.

Quick info

Category

Bank

Trading names

BankUnited

Parent company

BankUnited, Inc.

Regulatory status

FDIC-insured. OCC-regulated.

Official websitehttps://www.bankunited.com
Date checked

2026-06-06

General reference only. Information on this page is for general reference and should be verified directly with the company, via NMLS Consumer Access, or the CFPB before relying on it. Ask Fin does not provide regulated financial, debt, or legal advice. Fields marked “Not verified” have not been independently confirmed.

Why people search for this company

  • Checking and savings account questions
  • FDIC insurance and deposit protection
  • Complaints about fees or account closures
  • Wire transfers and account access issues
  • Understanding bank policies and terms

Before you contact them

Have your account number or reference number ready.
Note the date and time of any previous contacts.
Write down what you want to achieve from the call or message.
Check their official website for a dedicated complaints or help page.
Know your rights: the CFPB provides free guidance at consumerfinance.gov.
Keep a record of everything in writing where possible.
Do not share your full Social Security number unless you are certain who you are speaking to.
If it is a debt contact, do not make any payment until the debt has been validated in writing.

Questions to ask

  1. What is your complaints process?
  2. How long does a complaint typically take to resolve?
  3. What regulatory body oversees your business?
  4. How do I request copies of all documents relating to my account?
  5. Is there an ombudsman or external dispute resolution service I can use?

Useful official links

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Contact details

PhoneNot verified
EmailNot verified
Registered address14817 Oak Lane, Miami Lakes, FL 33016

Regulatory and company information

Regulatory referenceNot verified
Regulatory statusFDIC-insured. OCC-regulated.
Registration numberNot verified
Company statusActive
Parent companyBankUnited, Inc.

About this company

Main products and services

Personal and business banking; commercial loans; multifamily lending

Customer reviews and public sentiment

Review scores are third-party public indicators only. They are not a recommendation or endorsement by Ask Fin and are not a measure of product suitability for your circumstances.

No review data available for this company.

Sources and verification

Source URLs

Date checked

2026-06-06

Frequently asked questions

How do I make a complaint about BankUnited, N.A.?

Start with BankUnited, N.A.'s internal complaints process. If unresolved, you can submit a complaint to the CFPB at consumerfinance.gov/complaint. Depending on the type of company, your state attorney general or banking regulator may also be relevant.

Is BankUnited, N.A. regulated in the US?

Use the NMLS Consumer Access tool at nmlsconsumeraccess.org to check licensing. For banks, check the FDIC BankFind Suite. For credit unions, check the NCUA Credit Union Locator. Ask Fin includes regulatory reference numbers where publicly available.

How do I find BankUnited, N.A.'s official contact details?

Always use the contact details on the company's official website. Do not use numbers or emails received in unsolicited calls or messages. Verify the website by checking the NMLS or FDIC/NCUA databases if in doubt.

What should I do if I think BankUnited, N.A. has treated me unfairly?

Document everything in writing. Contact the company's complaints team first. If not resolved, submit a complaint to the CFPB or your state attorney general. The NFCC (1-800-388-2227) can provide free guidance for debt-related issues.

Where can I get free help with a BankUnited, N.A. issue?

Contact the CFPB (consumerfinance.gov), call 211 for local resources, or contact the NFCC (nfcc.org or 1-800-388-2227) for debt and budget help. For legal issues, Legal Services Corporation (lsc.gov) provides free legal aid.

Want to feel clearer about your money?

Ask Fin gives you simple money tools for budgeting, spotting savings and building better money habits. General guidance only — not regulated financial advice.

Start with Ask Fin

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